Police Information Systems Technician

POSITION REPORTS TO: Network Administrator, Police

POSITIONS SUPERVISED:  None

CONDITIONS OF EMPLOYMENT:

• Subject to post offer, pre-employment drug screen, fingerprint criminal background check and pre-employment polygraph.
• Subject to post offer, pre-employment physical examination/medical history check.
• Subject to signing a confidentiality agreement.
• English proficiency required.

POSITION PURPOSE: Works as part of the IT team to provide first-level technical support to Police Department employees by troubleshooting, maintaining, and supporting computer hardware, software, and related technology.
 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• User Support: Provide courteous and effective first-level technical support to Police Department employees by responding to, troubleshooting, and resolving routine help desk requests in person, by phone, or remotely. 
• Equipment and Software Setup: Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripheral equipment, and approved software; assist with equipment deployments, upgrades, and replacements. 
• Account and Access Management: Create, modify, and deactivate user accounts; reset passwords; assign and update user permissions.
• Training and Onboarding: Train new Police Department employees on department technology, software applications, and IT best practices; develop and maintain user guides to promote user self-service. 
• Documentation: Record and track help desk requests, resolutions, equipment assignments, and inventory in the department's ticketing or asset management system. 
• Compliance and Security: Follow IT policies and security standards, protect sensitive information, report security concerns, and successfully complete and maintain applicable Criminal Justice Information Services (CJIS) requirements.
• Other Duties: Perform other related duties as assigned.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

EDUCATION/EXPERIENCE 
Completion of a one-year technical or vocational program in information technology or a related field; or a high school diploma or equivalent and two (2) years of related IT support experience; or an equivalent combination of education, training, and experience. Experience supporting law enforcement technology or knowledge of law enforcement operations is preferred.

CERTIFICATES/LICENSES
Must be eligible for and maintain access to Criminal Justice Information Systems (CJIS) in accordance with applicable state and federal requirements.
 
 REQUIRED KNOWLEDGE:

• Computer Hardware and Software: Knowledge of computer hardware, operating systems, software applications, mobile devices, printers, and peripheral equipment sufficient to provide first-level technical support. 
• Customer Service: Knowledge of customer service principles and practices, including identifying user needs and providing effective technical support.
• Networks and Telecommunications: Basic knowledge of computer networks, telecommunications systems, and related technologies.
• Communication: Knowledge of effective written and verbal communication principles, including clarity, grammar, and professional correspondence.

 SKILLS/ABILITIES:

• Strong verbal, written and interpersonal communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Ability to troubleshoot problems, gather information, analyze situations, and develop practical solutions.
• Proficiency in using computers and standard business software applications.
• Ability to organize work, prioritize multiple tasks, maintain accuracy and demonstrate attention to detail.
• Ability to provide professional, courteous customer service and work effectively with employees at all organizational levels.
• Ability to operate standard office equipment including computers, telephones, printers, and copiers.  
• Ability to maintain confidentiality and handle sensitive information appropriately.

PHYSICAL & MENTAL ACTIVITIES AND REQUIREMENTS

FINGER DEXTERITY
Manual dexterity sufficient to operate computers, keyboards, tools, and other technology equipment.

VISUAL ABILITIES
Normal vision, with or without corrective lenses. Ability to view computer screens, read technical information, and distinguish colors as needed.

PHYSICAL STRENGTH
PDC Level - Exerts up to 25 lbs. of force occasionally. Performs primarily sedentary work with occasional lifting, carrying, moving, and positioning of computers, monitors, printers, and other technology equipment. 

PHYSICAL ACTIVITIES
Frequently sits, stands, and walks. Occasionally bends, stoops, kneels, crouches, reaches, and works in confined spaces to install, maintain, and troubleshoot technology equipment, including accessing equipment under desks and in cabinets.
 
LANGUAGE/COMPREHENSION 
Reads and understands technical documentation, procedures, and instructions. Communicates clearly and effectively with employees, supervisors, vendors, and other departments.

REASONING ABILITY
Defines problems, gathers information, analyzes situations, and develops appropriate solutions. Interprets technical instructions provided in written, oral, diagram, or schedule form.
 
MATHEMATICS ABILITY
Performs basic mathematical calculations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
 
WORK SCHEDULE/HOURS 
Regular – 8-hour shift, typically 8:00 a.m. to 5:00 p.m., Monday - Friday.
 
WORK CONDITIONS
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Occasional outdoor work to install, maintain, troubleshoot, or update technology equipment, including mobile radios, in-vehicle equipment, and outdoor hardware. May be exposed to varying weather conditions and uneven terrain.
 
NOISE LEVEL
Moderate noise level (examples: business office environment with computers, printers, telephones, employee interaction and moderate traffic).
 
OTHER WORK CONDITIONS
May work with confidential or sensitive information and must comply with applicable IT security and Police Department policies and procedures.

JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

I have reviewed this job description and I can perform the essential functions of this position, with or without, reasonable accommodations.  I have also received or have been offered a copy of this job description.  
 
 Printed Name__________________________  Date ___/____/____ Signature_______________________________