Market Development Rep

Job Summary and Responsibilities

As our Market Development Rep, you will cultivate and sustain strategic relationships with community physicians, driving awareness and interest in targeted services and service lines, serving as a vital connection point between the medical community and our organization.Every day you will operate under the direction of the Hospital/Market Chief Strategy Officer (CSO) and the Market Executive Director of Market Development (EDMD), collaborating with Senior Team and Program Directors. You will develop acute knowledge in specified service lines to increase interest and awareness, building existing physician relations and establishing new ones. You will proactively identify barriers to physician satisfaction, communicate issues to leadership, and ensure managed follow-up to address concerns.To be successful in this role, you will possess exceptional interpersonal, communication, and relationship-building skills, with a keen understanding of healthcare services and physician needs. You will demonstrate a proactive, results-oriented approach, assessing market trends, articulating service offerings, and effectively addressing physician feedback. Your strategic thinking and collaboration across leadership levels will be crucial for service line growth and physician satisfaction.

• Participates in developing service line and specialty growth goals and metrics with directors and other key hospital personnel.
• Identifies, proactively, needs and presents ways that Arizona hospital service lines can add value to physician/client service needs.
• Performs periodic visits with community physicians and their office leadership within guidelines set by the Director.
• Maintains excellent working relationships with all physicians and their staff by providing excellent service and by facilitating problem resolution as identified by the client.
• Reports issues to the appropriate hospital leadership to identify root cause and problem resolution. Responds as directed by administration to situations requiring immediate attention.
• Coordinates internal sales activity with others who have responsibility for sales efforts such as marketing, laboratory, radiology, out-patient services etc. so that physician offices and personnel are not overwhelmed by many contacts on the same day or same week.

Job Requirements

Required

• Bachelors Degree in business administration, marketing, public relations,communication, or related field
• Three (3) years experience in customer service, medical sales, pharmaceuticalsales, or healthcare-related environment

Preferred

• Masters Degree or MBA Healthcare
• Healthcare Business development experience

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.