Senior Manager, Comms & Change Management INSWA and Emerging Large Markets

The Coca-Cola Company is evolving into a more digital-first, data-driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end-to-end impact on growth, productivity, and efficiency. 

This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation — it demands strategic transformation of enterprise capabilities, a domain-based, product-centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams. 

Job Description Summary 

• The Senior Manager, Communications & Change Management leads strategic communication, stakeholder engagement, and organizational change initiatives that enable successful adoption of digital transformation programs across the India Southwest Asia (INSWA), Japan & South Korea (JSK), and Greater China & Mongolia (GCM) regions. This role serves as a strategic advisor to senior business leaders, Product teams, HR, and Global Digital Services, ensuring transformation initiatives are effectively communicated, understood, and embedded within business operations and culture. 

• The Senior Manager develops and drives integrated communication and change strategies that support enterprise transformation, strengthen organizational readiness, and accelerate adoption of new technologies, data capabilities, and ways of working across diverse regional environments. This role also helps align transformation priorities across multiple stakeholder groups while fostering engagement, collaboration, and capability development. 

• Success in this role requires strong executive communication, change leadership, stakeholder influence, and strategic planning capabilities, along with the ability to operate effectively across complex, matrixed, and multicultural environments. 

organisational

• Lead communication and change management strategies supporting digital transformation initiatives across INSWA, JSK, and GCM regions.  

• Partner with senior business leaders, Product teams, HR, and Global Digital Services to align communication and change priorities with enterprise and regional transformation objectives.  

• Develop and oversee integrated communication plans, executive messaging, leadership presentations, stakeholder engagement campaigns, and adoption initiatives that drive awareness, alignment, and business readiness. 

• Lead stakeholder engagement and organizational alignment efforts across regional and global teams, including stakeholder mapping, executive governance, and change champion networks.  

• Direct organizational readiness assessments, change impact analyses, adoption planning, and resistance management strategies across complex transformation initiatives.  

• Provide strategic communications counsel and executive messaging support for senior leadership related to transformation priorities, business updates, and organizational change initiatives. 

• Partner with HR and Learning teams to drive capability-building, digital fluency, and workforce readiness initiatives across supported regions.  

• Establish and promote communication and change management standards, best practices, templates, and governance processes to improve consistency and scalability.  

• Monitor communication effectiveness, stakeholder engagement, and adoption metrics to identify opportunities for continuous improvement and sustained business impact. 

• Foster strong cross-functional collaboration and alignment across business, digital, HR, and product organizations to support successful transformation outcomes.  

• Coach and mentor project teams and change resources to strengthen communication effectiveness and organizational change capabilities. 

ORGANIZATIONAL IMPACT 

• Drives successful adoption and sustained value realization of digital transformation initiatives across INSWA, JSK, and GCM.  

• Improves organizational readiness, employee engagement, and alignment across regional and global stakeholder groups.  

• Strengthens enterprise communication and change management capabilities across multiple business functions and transformation programs. 

• Enhances collaboration, transparency, and execution across business, digital, HR, and operational teams.  

• Supports cultural transformation toward greater digital fluency, agility, innovation, and data-driven decision-making. 

INNOVATION & COMPLEXITY 

• Leads high-impact transformation initiatives across geographically dispersed, culturally diverse, and matrixed organizations.  

• Balances strategic priorities and regional business needs within a fast-paced, evolving transformation environment. 

•  Designs tailored communication and change approaches that address varying organizational, functional, and market dynamics.  

• Applies employee feedback, adoption metrics, and business insights to continuously improve communication effectiveness and transformation outcomes.  

• Solves complex stakeholder and organizational challenges through influence, collaboration, and strategic problem-solving. 

COMMUNICATION & INFLUENCE 

Candidate Profile 

• A strategic communications and change management leader with experience supporting enterprise transformation initiatives across regional and global organizations. Brings strong executive presence, stakeholder engagement capabilities, and expertise in driving organizational readiness and adoption within complex, matrixed environments. 

• Skilled at building alignment across diverse stakeholder groups and translating transformation strategies into actionable communication and change initiatives that deliver measurable business impact. 

Experience & Qualifications 

• 10+ years of experience in communications, change management, organizational effectiveness, transformation, consulting, HR, or related fields. 

• Proven experience leading communication and change management strategies for large-scale digital or business transformation initiatives. 

• Experience supporting regional and/or global organizations across multiple functions and stakeholder groups. 

• Strong executive communication, facilitation, stakeholder management, and organizational influence skills.  

• Experience developing enterprise communication strategies, adoption programs, and organizational readiness initiatives.  

• Ability to navigate complex, matrixed organizations with diverse business, cultural, and regional dynamics. 

• Strong analytical and strategic thinking skills with experience using KPIs, employee insights, and adoption metrics to measure effectiveness.  

• Experience partnering effectively with HR, Product, Digital, and business leadership teams.  

• Familiarity with organizational change methodologies such as Prosci, ADKAR, or similar frameworks preferred. 

• Proficiency in Microsoft 365, PowerPoint, Teams, SharePoint, and enterprise collaboration tools.