Job Description Summary

In this role, you will provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work as well.

This role requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to be willing to work in the Houston, TX area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Responsibilities:

• Ensure customer contractual service obligations are achieved.

• Prioritize service activities, assist with assigning personnel, and follow up on commitments.

• Oversee maintenance, repair, and preventive maintenance programs.

• Ensure compliance with DNV standards and accreditation requirements.

• Lead projects such as expansions, renovations, and new facility openings.

• Meet Health and Human Services (HHS), Environmental Health & Safety (EHS), and other applicable regulatory requirements.

• Manage vendor service delivery processes and service execution in accordance with established policies and procedures.

• Promote service quality through regular customer and team engagement.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Maintain technical knowledge of current standards for the safe and effective use of medical equipment through instruction and training.

• May assist Area Service Leaders with coaching, developing and training of staff.

• May assist with appraisals, status changes, promotions, disciplinary actions, and employee-related questions.

• Effectively communicate and partner with teammates, colleagues and customers.

• Share on-call and service call escalation responsibilities.

• Function as Site Leader and be responsible for customer relationships at assigned sites.

 

Qualifications:

• Associate or Bachelor's degree in electrical engineering, Biomedical Engineering, or related field and 4+ years of experience servicing medical equipment;

• OR equivalent military education and 4+ years of experience servicing medical equipment;

• OR High School Diploma/GED and 6+ years of experience servicing medical equipment

• A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver's license.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

#LI-ER1

#LI-Onsite

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.