Junior Account Manager - PitcheroGPS

Location: Leeds
Working pattern: Full-time | 4 days per week in our Leeds office
Team: PitcheroGPS

Start your career in sports technology

PitcheroGPS is looking for a bright, ambitious graduate to join our growing team in Leeds.

This is a fantastic opportunity for someone with a strong academic background and a passion for sport, technology and performance.

You'll work with sports teams around the world using PitcheroGPS to monitor player performance. You'll learn how GPS wearable technology works, help onboard and support customers, manage the delivery of hardware and take responsibility for making sure every detail of the customer experience is right.

This isn't a narrow graduate role.

You'll gain hands-on experience across sports technology, GPS wearables, customer success, logistics, product support, billing and account management — giving you an excellent foundation for a career in the sports technology industry.

The role

As a Junior Account Manager, you'll help look after PitcheroGPS customers from the moment they become a customer.

You'll work closely with our Account Management, Sales, Marketing and senior management teams to make sure every customer receives a first-class experience.

You'll become an expert in the PitcheroGPS product and take responsibility for several important parts of the customer journey.

Customer onboarding

You'll help new teams get up and running with PitcheroGPS.

That includes:

• Setting up new customer accounts accurately.
• Preparing teams to start using PitcheroGPS.
• Helping coaches and performance staff understand the product.
• Making sure customers have everything they need before their first session.
• Following the onboarding process from initial order through to successful use of the system.

Customer support

You'll provide second-line product support to PitcheroGPS customers around the world.

You'll investigate questions and problems, understand what has happened and work with colleagues to find the right solution.

You'll need to communicate clearly and professionally with coaches, analysts and sports professionals while developing an excellent technical understanding of GPS wearable technology.

Product testing & quality control

Every PitcheroGPS kit should arrive with the customer in perfect condition and ready to use.

You'll help:

• Test GPS hardware before dispatch.
• Check every order carefully.
• Configure equipment where required.
• Inspect products for faults or damage.
• Pack orders to a high standard.
• Make sure every component of an order is present and correct.

Attention to detail is critical. We want every customer opening a PitcheroGPS delivery to feel they've received a premium sports technology product.

Global dispatch & logistics

PitcheroGPS works with sports teams around the world.

You'll help manage the process of getting our technology from our Leeds office into the hands of customers.

This includes:

• Preparing and dispatching customer orders.
• Working with couriers and logistics partners.
• Producing accurate shipping documentation.
• Tracking deliveries.
• Helping resolve delayed or failed deliveries.
• Managing international shipping requirements and customs documentation.
• Helping ensure products move efficiently across international borders.

Accounts, billing & renewals

You'll also help make sure the commercial details behind every account are correct.

You'll check customer records, billing information, subscriptions and renewals to ensure customers are charged correctly and at the right time.

Accuracy matters. You'll be expected to spot discrepancies, investigate them and make sure they're resolved.