- Location
- Quezon City, Philippines
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900 internal promotions every year
- 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay for employees who complete 5 years with us
- Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
- 12 Vacation Leaves*
- 12 Sick Leaves*
- 1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
Purpose of the Role:
The Operations Manager is responsible for the effective and efficient running of Sports Entertainment Network’s Manila based back-of-house office functions, providing support across multiple departments. This role provides operational leadership across human resources administration, staff engagement, payroll approvals, and attendance and leave management. The Operations Manager acts as the central point of coordination between SEN’s Australian and Manila teams, ensuring performance outcomes, consistent processes, compliance with company policy and employment obligations, and a well-run, supportive working environment. You will need to have an overall understanding of staff roles, daily tasks and expectations and be able to lean in and support if roles are not functioning well and manage change if required.
Key Responsibilities:
Key Result Area:
Objectives
Measure
Human Resources & People Operations
Approve and process timesheets;
Oversee staff attendance, leave balances, and rostering across all supported teams, liaising with team leaders on discrepancies or concerns;
Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required;
Assist with onboarding and offboarding where required;
Ensure staff engagement and retention is high;
Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member;
Lead, support, and develop staff across the Manila based function;
Join the A-Team and experience the A-Life!
