HT-Customer Support Specialist

Overall Purpose

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.

 

Reports To

Direct: Site Manager Indirect: Area Manager/ Director of Operations

 

Responsibilities

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentially.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and/or responsibilities as assigned

 

Job Skills & Competencies

• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in a group setting.
• Work well under stress and deadlines; understand how to prioritize and multitask.
• General understanding of warehousing methods and shipping procedures.
• Proficiency using computerized inventory control systems and Microsoft Office Suite
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance
• Managerial or Supervisory experience preferred.

 

Knowledge, Skills, Abilities 

Hard Skills

Values & Attitudes

Must be able to speak and read in English language Good communications skills Must be able to multi-task Ability to work in a fast-paced environment Ability to handle sensitive and confidential material Must have reliable transportation Proficiency with Warehouse Management Systems (WMS), inventory control software, and customer databases. Advanced Microsoft Office skills, particularly Excel for reporting, data analysis, and customer-specific reporting. Knowledge of shipping, receiving, logistics, ASN (Advance Ship Notice), EDI transactions, and supply chain processes.

Global team spirit Team player Caring for people Open-minded Excellence Reactive Resilient to pressure Rigorous Customer focus Customer oriented Reliable & trustworthy Flexible Initiative Autonomous Innovative Daring

Work Experience

Overall Recommendations

2+ years of customer service, customer support, logistics coordination, supply chain, warehousing, or inventory management experience preferred. Experience serving as a liaison between customers, suppliers, and internal operations teams. Proven experience handling customer inquiries, resolving complaints, and maintaining high levels of customer satisfaction. Experience working with inventory management systems, shipping documentation, receiving processes, and inventory reporting.

Education Background

Overall Recommendations

High school diploma or GED required

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.