Branch Manager - 23D7 - San Jose

Overview

We would like to announce a Branch Manager opportunity at 23D7 - San Jose!

 

The Branch Manager is responsible for the overall management and strategic direction of a Branch and/or satellite office(s) and the related field territory. The focus areas for this role are Management of Customer Service and Branch Operations, Employee Development, Growth, and Profitability.

 

This position is salary of $70,304 plus profit-based bonus with a targeted compensation of $85,000.

For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career.

Responsibilities

Management of Customer Service and Branch Operations: 

• Manage overall branch operations and supervise the team 
• Develop overall branch business and operational strategy 
• Oversee the development and maintenance of the Branch operational plan 
• Evaluate and ensure that Branch employees provide a high level of customer service 
• Proactively seek process improvement to ensure high quality customer service 
• Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws 
• Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to take back cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs 
• Oversee the daily cleanliness, maintenance and security of the branch and the assets contained within the branch as well as all vehicles 
• Manage cash box, bank deposits and petty cash in accordance with company/group policies 
• Ensure the consistent application of proper underwriting practices, including auditing of tickets 

Employee Development: 

• Establish overall training and development strategy for Branch employees 
• Supervise, mentor, train, coach, evaluate and develop staff 
• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance 
• Conduct and/or participate in the recruitment, interviewing and hiring of branch employees 
• Prepare effective and timely employee reviews and oversee the review process 
• Evaluate, document and confer with management team regarding employee performance 
• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions 
• Investigate/resolve employee complaints 
• Ensure adherence to company procedures and applicable laws 

Growth and Profitability: 

• Develop overall sales and marketing strategy for the Branch 
• Plan for future growth of Branch 
• Assess and analyze competitive environment and provide appropriate reports and recommendations 
• Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business 
• Train, motivate and coach employees to increase branch sales by promoting and selling optional protection products, vehicle features and benefits, fuel options and additional equipment 
• Call on existing and potential customers to develop and increase business 
• Accompany other employees on marketing visits for training purposes 
• Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection 
• Supervise and train other employees regarding branch receivables 
• Review and analyze reports, financial statements and billing 

Fleet Management and Maintenance: 

• Develop overall fleet strategy for Branch 
• Plan and oversee management of the fleet 
• Seek to improve job performance through self-assessment, skill development, training and goal setting 
• Maintain a regular and reliable level of attendance and punctuality 
• Perform miscellaneous job-related duties as assigned 

Qualifications

• Must be a current employee of Group 23
• Must have an owning 3, 6, or 12-month SQi within one point of Group Average with NO minus sign  
  • AIRPORTS - within one point of Corporate Average with NO minus sign
• Must be in good standing and not have any disciplinary action in the last 90 days

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.