Vice President, Business Development (Healthcare)

Overview

Qualfon is a company with a positive, high-performance culture, and a mission to help change lives! We are looking to add one VP of Business Development with the sole mission of selling Qualfon's Customer Experience Solutions (CES) to enhance new-logo client growth within the Healthcare vertical.

 

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion.

 

Compensation: this position will be paid on a salaried basis with a pay range between $185,000 and $200,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.

 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

 

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities

• Sell outsourced Customer Experience, Claims, and Member Engagement solutions to C-Suite decision makers across health plans, providers, and healthcare-adjacent organizations
• Drive complex and consultative sales involving regulated, compliance-intensive engagements spanning multiple product groups and divisions
• Successfully navigate politics within organizations (external and internal), including highly matrixed, compliance-governed healthcare buying committees
• Drive all business development activities including: opportunistic strategies, lead generation via aggressive client-base prospecting, opportunity qualification, needs assessments, deal management, competitive positioning, solution demonstrations, proposal preparation and delivery, and contract development
• Identify, organize, and focus the resources required to close deals, including coordination with compliance, licensing, and operational teams to address regulatory requirements unique to healthcare engagements
• Provide post-proposal issues resolution
• Typical points of contact are Chief Experience Officer, Chief Operating Officer, SVP of Member Services, SVP of Health Plan Operations, and Chief Compliance Officer

Qualifications

• Must be a seasoned business originator with 10+ years of experience with a proven sales record in selling outsourced CX or BPO programs to healthcare payers, providers, or health-tech organizations
• Must be self-motivated, have the internal drive to keep calling even when not getting traction immediately, and have the capacity to know how to approach each customer and each functional area within target healthcare organizations
• Must be an exceptional communicator with a strong team orientation and a skill for positioning integrated, compliance-forward, human + AI-enabled solutions to help drive market share, member satisfaction, and operational efficiency
• Experience selling services to Health Plans, Managed Care Organizations, Medicare Advantage/Medicaid programs, Health-Tech/SaaS, and broader BFSI-adjacent regulated industries
• A thorough understanding of demand generation and go-to-market strategies & methodologies within regulated, compliance-driven markets
• Knowledge of healthcare industry trends, regulatory developments (CMS, HIPAA, state Medicaid), and market dynamics
• Must have the ability to translate how our solutions can impact a healthcare organization's member experience, retention, and profitability
• Must have a thorough knowledge of the inner workings within large, complex healthcare organizations, i.e., multiple departments, compliance stakeholders, and appropriate solution design
• The following are personal qualities that will characterize the successful applicant: Independence; Creativity; Tenacity; Resilience; Organized; Communicative; Collaborative
• Bachelor's degree in business or marketing required, MBA a plus