Banamex - Especialista de Soporte Operativo

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia:

\- Indispensable conocimientos en excel (bases de datos, cruces, tablas dinámicas, consultas, extracción de información)

\- Indispensable manejo de Access para extracción de información y consulta.

\- Análisis de información y revisión de documentos.

Actividades:

\- Llevar registro y aplicaciones de parcializaciones, bonificaciones de programas con campañas en tarjetas de crédito (Buen Fin, Hot, Sale, etc.)

\- Recibir acilaciones para validar y hacer dictaminaciones.

\- Aplicaciones de cobro por sobre tasa

\- Identificar compras de clientes por programas específicos (comisiones).

Registros contables de transacciones (monetarias y contables)

\- Resguardo de evidencias para MCA para el equipo de control.

Recomendaciones:

Revisa y analiza el puesto de trabajo, si cumples con los requisitos postúlate.

La vacante estará publicada 5 días y tiene fecha de vencimiento para poder postular.

Actualiza tu perfil en Workday y asegúrate de ADJUNTAR tu CV

Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección. Asegúrate de demostrar claramente tu experiencia y habilidades en tu postulación.

\------------------------------------------------------

## Job Family Group:

Operations - Core

\------------------------------------------------------

## Job Family:

Operations Support

\------------------------------------------------------

## Time Type:

Full time

\------------------------------------------------------

## Most Relevant Skills

Please see the requirements listed above.

\------------------------------------------------------

## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

\------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.