Unemployment Insurance Tax Analyst

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The Unemployment Insurance (UI) Tax Analyst analyzes, audits, and monitors clients' unemployment insurance tax accounts and rates to identify savings opportunities, ensure compliance, and support strategic tax planning initiatives. This position serves as a liaison with state unemployment agencies, consults with clients on unemployment tax matters, and collaborates with internal departments to deliver accurate, timely, and value-driven solutions.

Essential Duties and Responsibilities

• Analyze and verify unemployment insurance tax rate notices and prepare or coordinate rate protests when appropriate
• Evaluate voluntary contribution, joint account, and other tax savings opportunities for clients when applicable
• Consult with clients regarding unemployment insurance tax strategies, compliance requirements, and account management matters
• Apply subject matter expertise and professional judgment to ensure compliance with applicable unemployment insurance laws, regulations, and state requirements
• Review merger and acquisition activity and coordinate with the Tax Consulting & Recovery Services Department to support compliance, account transitions, and project execution
• Prepare account registrations and related documentation for newly established client business entities
• Prepare and deliver annual tax account reviews and reports for clients
• Support onboarding and implementation activities for new clients
• Educate and guide new clients regarding the Unemployment Cost Control Program, including service offerings, program benefits, and department processes
• Prepare unemployment insurance tax rate projections and financial impact analyses as requested
• Respond to client inquiries accurately and within established service expectations
• Prepare Tax Impact Reports (TIRs) and provide unemployment tax subject matter support to other departments as needed
• Assist with special projects and perform other duties as assigned

Required Qualifications

• Associate degree in Business, Accounting, Finance, Human Resources, or a related field required; bachelor's degree preferred
• 1+ years of professional experience in unemployment insurance, payroll tax, human resources, claims administration, compliance, or a related field
• Experience interpreting regulations, analyzing data, and communicating recommendations to clients or internal stakeholders preferred
• Proficiency with Microsoft Office applications
• Ability to learn and utilize proprietary systems and applications
• Equivalent combination of education and relevant experience may be considered

Special Considerations and Prerequisites

• Ability to exercise discretion and maintain the confidentiality of sensitive company, client, employee, and business information
• Ability to establish and maintain professional, collaborative working relationships with clients, colleagues, and leadership
• Strong analytical, organizational, and time management skills
• Strong attention to detail and commitment to accuracy
• Ability to analyze complex unemployment insurance tax information and make recommendations that support client cost-saving and compliance objectives
• Ability to work independently and effectively manage multiple priorities with minimal supervision
• Ability to adapt quickly to changing priorities and business needs
• Ability to exercise sound judgment when handling sensitive information and making client recommendations
• Exceptional written and verbal communication skills with the ability to communicate professionally with clients, state agencies, and internal stakeholders
• Demonstrated reliability, accountability, responsiveness, and consistent attendance
• Ability to travel as needed for client meetings, report presentations, training, or other business purposes
• Must be able to perform the essential functions of the position with or without reasonable accommodation