Digital Customer Experience Trainee

SUMMARY:

The Sales Trainee allows the employee to prepare for a role as an Account Representative or a Digital Customer Experience Manager. The training period is no more than 15 months. During this period, the Sales Trainee shadows account representatives and DCXM to gain experience in sales, company product lines, as well as customer base. Additionally, the Trainee works in the branch's warehouse to become familiar with shipping and receiving, inventory, and delivery functions. The Trainee also participates in various online and satellite class settings that are conducted by the company's Training Department. These classes include, but are not limited to: product, sales, and leadership training.

JOB DUTIES

•Participates in selling Motion's value proposition that will influence the buying habits of existing and prospective clients and works closely with them through the entire sales cycle, however this position is not responsible for closing sales.

•Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations. This position conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities for a particular assignment i.e. Digital Business, Industry Segment, etc.

•This position is typically assigned to a large and significant territory or

multiple/complex/diverse areas. This position may be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work.

•Uses advanced analytical techniques, performs or supervises the technical evaluation of potential partners. Troubleshoots and resolves issues pre/post sale.

•Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships, and working with sales and support to ensure a superior level of service.

•Supports strategic planning initiatives to help plan for growth and expansion, new product development, and other product or service-oriented activities, by offering advice, or interpretation. Develops or reviews data, reports, summaries, and notices to share with others.

•Builds and maintains internal and external alliances working with existing clients and third parties at high levels. Collaborates with internal groups and functions to engage appropriate resources.

•Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved.

•Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a bachelor's degree preferably in Industrial Distribution or related field.

KNOWLEDGE, SKILLS, ABILITIES

• Achievement oriented and self-motivated.
• Strong interpersonal skills and leadership qualities.
• Strong analytical skills.
• Able to follow through on tasks.
• Moderate computer skills, including communicating internally and externally via email.
• Customer service oriented.

PHYSICAL DEMANDS:

• Ability to travel occasionally.

LICENSES & CERTIFICATIONS:

• None required.

SUPERVISORY RESPONSIBILITY:

• No Supervisory Responsibility

BUDGET RESPONSIBILITY:

• No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.