- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
Description
About Atera Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. About the RoleYou are the technical owner of our most strategic and enterprise accounts post-sale. Part solutions architect, part relationship lead - you design and implement the integrations, automations, and AI-driven workflows that make Atera the backbone of complex, global IT environments. You bridge business requirements and technical reality, and you own the outcome.What You'll DoLead end-to-end project lifecycles - from architecture workshops to deployment - ensuring a white-glove customer experienceDesign and implement complex integrations using REST APIs and webhooks with platforms such as ServiceNow, Salesforce, Okta, and AzureBuild AI-driven automation workflows that reduce manual overhead and optimize IT operations at scaleServe as the primary technical point of contact for all parties, including C-level and VP-level stakeholdersProduce clear architectural diagrams, technical guides, and API documentationTravel internationally up to 25% and domestically up to 15% for on-site engagements
