ADMINISTRATIVE MANAGER 13, ISD (Division Manager – Custodial & Landscaping Services)

The Division Manager – Custodial & Landscaping Services provides leadership, strategic direction, and operational oversight for the County’s custodial, landscaping, pest control, and related facility support services across a large and diverse portfolio.

Reporting to the General Manager, this role is responsible for integrating service delivery, financial planning, contract management, and data-driven performance systems to ensure efficient, cost-effective, and high-quality services aligned with County priorities.

• Oversees and manages custodial and landscaping operations across multiple County facilities and service environments to ensure efficient, compliant, and customer-focused service delivery 
• Directs and develops a multi-layered organization including managers, supervisors, and administrative functions to achieve organizational goals and operational objectives. 
• Establishes division-wide performance standards, accountability measures, and organizational priorities aligned with departmental strategy initiatives. 
• Leads workforce planning, organizational design, and succession strategies to support operational and business objectives. 
• Manages labor relations within a unionized environment, ensuring compliance with applicable Memorandums of Understanding (MOUs), County policies, and labor regulations. 

• Develops and implements service delivery strategies, tiered service models, and Service Level Agreements (SLAs) to align services with customer needs and funding levels. 
• Drives consistency, standardization, and operational efficiency across all service areas.

• Develops and implements performance metrics, indicators, dashboards, and reporting tools to monitor service delivery, contractor performance, and operational efficiency. 
• Uses data analytics to identify trends, inform decision-making, and drive continuous improvement. 
• Leads the implementation of advanced technologies and systems to improve operational efficiency, service tracking, and performance management. 

• Directs budget planning, financial oversight, expenditure management, and contract-related spending for the division. 
• Leads or coordinates the development and refinement of rate structures, cost recovery models, and chargeback methodologies in coordination with PLAD and Finance. 
• Administers contract development, scope creation, service specifications, and compliance standards to ensure contractor accountability and service quality. 
• Identifies cost drivers, contract inefficiencies, and performance gaps; implements strategies to improve cost control, service quality, and contract value. 
• Ensures financial accountability, audit readiness, and alignment between service delivery outcomes and funding allocations. 

• Implements operational improvements through process redesign, workflow optimization, and system enhancements.

• Leads implementation of Countywide and Board-directed initiatives, including sustainability, service expansion, and special programs. 
• Develops policies, guidelines, and operational frameworks to ensure compliance and alignment with departmental priorities. 
• Promotes equitable service delivery and ensures services support the diverse needs of County departments and communities. 
• Ensures services meet all applicable regulatory, environmental, and safety requirements. 

• Serves as a key liaison with County departments, leadership, contractors, and external partners. 
• Resolves customer service concerns and implements service improvements to enhance customer satisfaction and public perception. 

• Leads emergency response and service continuity efforts for custodial and landscaping operations, ensuring rapid mobilization and continuity of critical services. 
• Coordinates emergency custodial response activities involving biohazards, hazardous materials, natural disasters, public health incidents, and continuity of essential County services.

• Leads the transition to a performance-based, cost-recovery service model, integrating operations, finance, and customer service strategies. 
• Ensures alignment between service delivery, financial performance, and customer expectations. 

Requirements to Qualify:

(You must POSSESS and CLEARLY EXPRESS detailed years' of experience performing relevant duties, related to the requirement below within your online job application. Be sure to include this information in the “Experience” section of your online job application.)

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
 
PHYSICAL CLASS:
 

Physical Class 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

*Managing custodial and landscaping is defined as managed at the level of Section Manager, Custodial Services, ISD. Managed custodial and landscaping staff through subordinate supervisor(s). Measures staff performance and ensures accountability through performance evaluations and disciplinary actions. Plans, directs, coordinates, and oversees custodial cleaning and grounds-maintenance operations, including personnel, scheduling, budgets, equipment, safety compliance, service quality, and daily operational performance.

Desirable Qualifications / Weighted Parts:

Additional credit will be given to applicants that possess the following desirable qualifications in education and experience.

Education:

• Bachelor’s degree in business administration, public administration, facilities management, or a related field. 

• Master’s degree in business administration, public administration, facilities management, or a related field. 

You must submit legible copies of each degree you would like considered for credit.  

Management-Level Experience in the following areas:

• Custodial work and landscaping in a large public sector or government organization.
• Contract management.
• Procurement.
• Vendor performance oversight.
• Implementing Key Performance Indicators (KPIs), dashboards, and data-driven performance systems. 
• Developing cost recovery models, rate structures, or chargeback systems. 
• Working in a unionized environment. 
• Sustainability practices related to custodial and landscaping services.

EXAMINATION CONTENT:

This assessment type will evaluate the education and experience you list on a supplemental questionnaire and assign a score based on a standardized scoring system worth 100% of your total score. This part of the assessment is worth 100% of your total score and assesses:  Desirable Qualifications.
 
Applicants must receive a passing score of 70% or higher on the assessment to be added to the Eligible List.

ELIGIBILITY AND VACANCY INFORMATION

SPECIAL INFORMATION
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

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New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

SOCIAL SECURITY NUMBER
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated informationhttps://lacountylibrary.org/library-locator.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.