UX research manager, Digital UX & Design

Now Brewing - UX research manager, Digital UX & Design! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We believe that user insights power meaningful connections - between customers, partners, and our brand. Research, testing and synthesis are part of our digital product fabric, leading to a constantly evolving lifecycle of best-in-class products and experiences.

As part of the UX Design & Research team within our Digital organization, the UX research manager leads a team focused on generative and evaluative research and insight delivery across customer and partner experiences. This role drives best-in-class research across Starbucks’ global digital ecosystem, influencing experiences for millions of customers and partners. You’ll lead a team that transforms insights into strategic decisions, shaping the future of retail and digital engagement.

As a UX research manager, you will…

• Manage and grow a diverse and inclusive team of UX researchers, focusing on customer and partner digital products
• Oversee generative and evaluative research across several product portfolios and initiatives
• Partner closely with coffeehouse operations leads, designers, product managers, and engineers to guide approach and research strategy
• Continuously advocate for our customers and partners—sharing evidence of user needs with the digital team, operations partners and other stakeholders
• Ensure research findings from the team are clear, timely, and actionable
• Be a champion of change through action—improve research operations, tooling, and workflows
• Coach and uplevel researchers on methodology, storytelling, and stakeholder engagement
• Co-create and support our broader research strategy under the Director of Research & Strategy
• Advocate and exemplify our company values of Craft, Results, Courage, Belonging and Joy everyday

We’d love to hear from people with:

• Minimum of 7 years of UX research experience, including empathetic people management and mentorship

• Rock-solid foundation in evaluative and generative research methods and an endless bag of tips and tricks to problem solve
• Ability to manage multiple workstreams and stakeholders
• Strong communication and synthesis skills

• Prefer background in retail, eCommerce, hospitality, and food & beverage

• Experience working with design-led and human-centric design focused organizations preferred

• Experience in testing operation or production-line focused experiences and tools ideal

• Prefer previous experience with agency and vendor partnership experience—accelerating testing with external collaborators and temporary staff

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.