Account Manager

Application Deadline: 30 September 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I9-D25_CA-TORONTO-SUPERVISORSUBURBAN

Reporting To: General Manager

Compensation: CA$65,000 - CA$70,000 / year

Description

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action 
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders 
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements 
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training 
• Maintain and submit payroll records and other associate and business information 
• Plan assign, and direct work while coaching employees to drive productivity and engagement 
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions 
• Ensure employees comply with applicable laws, regulations, policies, and procedures 
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues 
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory 

Skills, Knowledge and Expertise

• Excellent customer service and communication skills 
• Ability to verbally communicate with team members, management, and clients 
• Must have the ability to speak, read and write English 
• Knowledge of parking operations and procedures 
• Knowledge of supervisory practices and procedures 
• Skilled in staff supervision, including assigning work and providing training and discipline 
• Ability to provide positive direction and motivate performance 
• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation 
• Experience in account management and revenue collection 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) 

Benefits

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.  
• Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.  
• Short-Term Disability (STD): Income protection when you need time to recover.  
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.  
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home  
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).  
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family