Senior Telecom Provisioning Analyst

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Leads a team of Telecom Provisioning Analysts while performing complex provisioning and service delivery activities. Responsible for team performance, KPI management, vendor coordination, escalations, and successful delivery of telecommunications services supporting a large-scale retail enterprise with thousands of store locations, corporate offices, and distribution facilities across North America. 

KEY DUTIES AND RESPONSIBILITES:

• Lead, coach, and assign work for a team of Telecom Provisioning Analysts. 
• Establish, monitor, and report on KPIs, SLAs, productivity, order cycle times, backlog, service quality, and vendor performance metrics. 
• Oversee telecom provisioning operations supporting a geographically dispersed retail environment with thousands of locations. 
• Act as the primary escalation point for provisioning, carrier, and service delivery issues. 
• Perform provisioning of voice, data, internet, wireless, SIP, toll-free, and broadband services. 
• Coordinate installs, disconnects, moves, adds, and changes with carriers, vendors, and internal stakeholders. 
• Manage order lifecycle activities including scheduling, testing, turn-up, activation, and issue resolution. 
• Maintain ServiceNow, TEM, and carrier portal records and documentation. 
• Partner with Retail Operations, Infrastructure, Security, Store Technology, and Project teams to support store openings, remodels, acquisitions, and technology deployments. 
• Drive vendor accountability, operational excellence, and continuous improvement initiatives to improve service delivery efficiency and customer satisfaction. 

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree or experience in lieu of degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: 2+ years

CERTIFICATIONS / LICENSES: Click or tap here to enter certifications/licenses required or preferred.

SPECIFIC KNOWLEDGE AND SKILLS:

• Experience supporting large enterprise, retail, multi-site, or distributed operations environments. 
• Experience managing telecommunications services across hundreds or thousands of locations. 
• Strong understanding of telecom services, carrier ordering processes, vendor management, and service delivery operations. 
• Experience managing operational KPIs, SLAs, and continuous improvement initiatives. 
• Excellent communication, customer service, analytical, and problem-solving skills. 
• Ability to balance leadership responsibilities with hands-on operational execution. 

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.