Client Services Representative I - KSNA

At Clay Lacy Aviation, we’ve built a legacy of excellence by combining innovation, safety, and exceptional service. We’re looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you’re ready to contribute your skills in a supportive, high-performing environment where every detail matters, you’ll find opportunities to grow your career and be part of shaping the future of private aviation.

The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR’s demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!

• Location: Santa Ana, CA (KSNA)
• Compensation: $19.98 - $26.29; Eligible for comprehensive benefits.
• Shift: Friday thru Tuesday 5:00am - 1:30pm (Wednesday & Thursday: OFF)

Duties and Responsibilities
• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Knowledge of Clay Lacy Aviation operations and attention to detail.
• Performs other front of house functions.
• Maintains Lobby clean and replenished
• Other responsibilities as requested or assigned.
• Other duties and tasks assigned

Competencies and Skills
• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.
• Must have a valid C Class Driver’s license with a clean driving record.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Excellent communication skills with fluency in reading, writing, and spoken English
• Excellent personal presentation and interpersonal skills.
• Speaking -- Talking to others to convey information effectively.
• Coordination -- Adjusting actions in relation to others' actions.
• Time Management -- Managing one's own time and the time of others.

• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation -- Actively looking for ways to help people.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Highly computer literate and proficient in Microsoft Suite
• Strong organizational skills
• Highly detail-oriented
• Comfortable working independently
• Thrives in a fast-paced environment
• Adept problem solver
• Deadline driven

Required Education and Experience
• High school diploma or equivalent. Associate degree preferred.
• One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.

**Must pass pre-employment drug testing and background check

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.