Residence Manager

We are recruiting on behalf of a client for a proactive and hands-on Residence Manager to oversee the day-to-day operations of a student accommodation property. This role requires a strong leader who can balance property and facilities management, student engagement, maintenance, financial oversight and stakeholder relationships while ensuring the residence operates efficiently and delivers an excellent student experience.

Responsibilities:

• Oversee the daily operations, facilities and overall management of the residence.
• Manage building maintenance, repairs, refurbishments, inspections, handovers and planned and reactive maintenance.
• Ensure compliance with Occupational Health and Safety requirements, house rules, policies and operational procedures.
• Manage student affairs, including queries, complaints, misconduct, mentoring, intakes, vacates and general student support.
• Assist with leasing, applications, occupancy management and maintaining accurate student and vacancy schedules.
• Manage contractors, service providers, maintenance personnel and other on-site team members.
• Monitor budgets, operational expenditure and property performance, assisting with monthly and annual financial reporting.
• Compile management reports and ensure accurate records, asset registers and documentation are maintained.
• Build strong working relationships with students, universities, vendors, contractors and other key stakeholders.
• Lead, coordinate and develop assigned staff through effective delegation, performance management and regular communication.
• Support student life initiatives, events and programmes that enhance the overall accommodation experience.

Requirements:

• Grade 12 (Matric) is essential.
• Additional property management training and/or a building maintenance background would be advantageous.
• Minimum of 6 years’ relevant experience, including at least 2 years in a supervisory capacity.
• Student accommodation experience is essential.
• Strong understanding of property management and student accommodation procedures.
• Knowledge of budgeting, leasing agreements and service contracts.
• Strong proficiency in MS Office and relevant property or operational systems.
• Excellent leadership, planning, organisation and problem-solving abilities.
• Strong interpersonal and communication skills with the ability to engage effectively with students and diverse stakeholders.
• A proactive, assertive and highly organised approach with excellent attention to detail.
• Ability to lead teams, manage contractors and maintain high operational and service standards.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: NJ01