Senior Associate, Learning & Development

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Associate, Learning & Development – JLL
 

What this job involves:

As a key member of the JLL Business Services (JBS) Learning & Development team, you will drive employee upskilling and development through targeted learning experiences designed specifically for Operations professionals. You'll facilitate engaging learning programs, maintain high-quality L&D data, and ensure a consistent, impactful experience across all our programs and products. This role is crucial to building JLL's talent capabilities and supporting our people in achieving their full potential while contributing directly to our business objectives.
 

What your day-to-day will look like:

• Lead and facilitate interactive in-person learning sessions and workshops that engage and captivate participants across all experience levels, from new hires to seasoned professionals and managers

• Regularly assess, evaluate, monitor, and track the effectiveness and success of training programs, providing feedback to participants and management on outcomes and impact

• Manage the administration and optimization of the Learning Management System (LMS) to ensure alignment with organizational requirements and effective support for learning initiatives

• Collaborate with internal stakeholders and subject matter experts to gather requirements and content for developing and enhancing training programs

• Efficiently collect training data and ensure accuracy in training reports and files for effective data management and reporting

• Provide coaching and mentorship to employees as part of their professional development initiatives

• Continuously work with the L&D team to develop and enhance new and existing training programs

Role Requirements:

• Facilitation: 40%

• Planning: 30%

• Data Management: 30%
   

Required Qualifications:

• 10-12 years of related experience in learning and development

• Strong training and facilitation skills with proven ability to design and deliver engaging training sessions, workshops, and learning activities adaptable to different learning styles

• Proficiency in instructional design and principles of adult learning

• Demonstrated ability to conduct comprehensive training needs analysis (TNA) to identify skill gaps and performance improvement areas

• Project management proficiency to plan, organize, and execute learning initiatives while managing timelines, resources, and stakeholder expectations

• Data analysis and evaluation skills to measure training effectiveness, evaluate learner performance, and make data-driven decisions

• Strong command of English language to facilitate communication and learning sessions effectively
   

Preferred Qualifications:

• Proficiency in Microsoft Office tools, particularly Excel and PowerPoint, for managing data, creating presentations, and facilitating training modules

• Basic knowledge of Learning Management Systems (LMS) for creating and delivering learning courses and tracking team progress

• Strong collaborative and relationship-building skills to work harmoniously with diverse stakeholders and maintain positive rapport

• Business acumen and understanding of business operations to align training initiatives with organizational goals

• Adaptability and continuous learning mindset with commitment to staying updated on industry advancements and emerging trends

• AI fluency and enablement, including working knowledge of generative AI tools and ability to translate AI concepts into accessible learning content for non-technical audiences

• Organizational and analytical skills to manage multiple training programs, prioritize tasks, and handle administrative responsibilities effectively

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.