Account Supervisor

Company Description

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me-too” product into “yes-please.”

 

The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients’ market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent—all the necessary elements for Challengers to triumph.

 

That’s the philosophy, here’s the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, “We celebrate people who stand up and say, ‘You know what? This is dumb.' Damn straight.

Job Description

We are looking for an outstanding Account Supervisor to assist in the development and management of advertising, marketing, and medical communications campaigns for major pharmaceutical companies and brands. Our ideal candidate will have experience planning and managing projects with the internal agency team as well as the client brand team. They will have thoroughly mastered the daily tactical elements of the account, actively participate in longer-term strategic planning, and help shape efficiencies across agency departments, including project management and creative.

Responsibilities

• Be responsible for day-to-day business leadership, including strategic input and oversight of tactical development and execution (including internal and client review)
• Provide strategic consultation to the client with support from Director through VP
• Guide internal team (creative team and possibly junior account staff) and the client, ensuring that jobs are done efficiently and are consistent with brand positioning
• Play leading role in development of annual strategy plan, market research, brainstorming, and other strategic activities
• Serve as a resource for agency partners
• Understand client needs and dynamics

Qualifications

 

• 4-6+ years of relevant experience in the account services field within the advertising industry, management consulting discipline, or a similar industry required
• A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
• A minimum of three (3) years of experience as a Sr. Account Manager
• Bachelor’s degree required
• Business Skills - decision quality, business acumen, dealing with ambiguity
• Operating/Org Skills- planning & results driven, can help drive agency process and deliverables
• Experience in marketing/promotion experience with healthcare brands required
• Experienced account services professional
• A demonstrated track record of expanding business with existing customers (upselling) and experience supporting new business pitches required

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

 

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

 

All your information will be kept confidential according to EEO guidelines.

 

#LI-SH2

 

Compensation Range: USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/15/2026.