Team Leader - Training and Accreditation

Agency Summary  
The mission of the Marion County Community Corrections Agency is to improve the lives of people in our community. Our role is to provide community supervision, as an alternative to incarceration, using evidence-based practices and comprehensive case management.

Job Summary
This position is responsible for assisting in the oversight and performance review of front-line team-members located in the training and accreditation division of Marion County Community Corrections (MCCC). This position is responsible for the selection, review, assistance, and implementation of training programs for MCCC. The incumbent in this position supports the development and implementation of a broad range of multimedia learning courses and organizational programs and initiatives related to MCCC. Position is responsible for the day-to-day training and professional development for all MCCC staff. Incumbent will need the ability to effectively identify and evaluate available programs, to exercise sound judgment when evaluating agency requirements and productivity of team-members, and cost effectiveness of programs. The incumbent in this position assists with making decisions related to public or team-member safety, and accountability to records management, maintenance and retention, dissemination of customer information and administrative services. The incumbent operates within standards established by policies, procedures, and laws. Freedom to use judgment while assisting in policy formulation and in all types of negotiations. This position is responsible for working in coordination with the Program Coordinators to perform a variety of quality assurance responsibilities in order to fully implement system wide evidence-based practices (EBP) with case management, field work, court team, processing, operations center, custody, and all future developing agencies within MCCC.  The incumbent in this position will assist team members with development, skills coaching, and quality assurance planning and monitoring. The incumbent in this position is responsible for preparing staff for the supervision of clients, development of case plans, referral to services, phone calls, requests, home visits, and electronically monitoring clients per court order. This position is responsible for assisting in the day-to-day operations and programming related to MCCC and directly responsible for public safety, team-member accountability and adherence to evidence-based practices. This position assists in making decisions related to public safety, team-member safety, client safety and accountability for records management, maintenance and retention, and administrative services. Incumbent must effectively identify and evaluate available data to exercise sound judgment when evaluating requirements, productivity of team-members and cost effectiveness of programs. Errors in judgment could cause irreparable consequences and lost work hours to the agency. The incumbent has the freedom to use judgment while assisting in policy formulation and in all types of negotiations. Incumbent will provide input to the supervisor in agency-wide decision making and will provide assistance in the absence of the supervisor. Position reports to the Supervisor of Training and Accreditation.

Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Oversee the daily work activities and performance of team members.
• Assist with personnel processes including recruitment, promotion, disciplinary actions, and staffing assessments.
• Address internal and external issues through investigation, fact-finding, interviews, and analysis.
• Assign job responsibilities to new team members across case management, operations, processing, and custody.
• Meet regularly with supervisors to recommend agency or program changes.
• Implement, update, and enforce agency policies, procedures, standards, and legal requirements.
• Ensure adherence to evidence-based practices for Community Corrections.
• Ensure the implementation of continuous quality improvement processes and plans.
• Conduct regular audits of team member performance, office workflows, and policy compliance.
• Provide feedback and submit peer review and/or audit results to managers.
• Develop and suggest standards or policies for MCCC areas.
• Prepare and maintain statistical data and reports for evaluating program and department performance.
• Maintain confidentiality in all aspects of work.
• Oversee the screening process for Community Corrections referrals and coordinate with external agencies.
• Monitor case manager capacity, client-to-case manager ratios, and client rule violations.
• Review and monitor client treatment plans, program schedules, participation, and compliance.
• Utilize prosocial modeling and positive reinforcement in client interactions.
• Cross-train and support Program Coordinators in client programming and quality improvement.
• Facilitate onboarding for all new MCCC employees.
• Design, develop, and teach training classes for MCCC and public safety partners.
• Serve as a content creator and administrator for staff training systems (e.g., SharePoint).
• Conduct training related to quality assurance, case management, policy compliance, and professional development.
• Provide preparation, presentation, demonstration, practice, coaching, case development, and case supervision in training roles.
• Maintain documentation of training, coaching hours, and staff participation.
• Support the development, delivery, and maintenance of educational materials, courses, websites, and systems.
• Communicate clearly and effectively across all levels of employees and partners.
• Establish and maintain effective working relationships with supervisors, managers, employees, community partners, and contractors.
• Manage communications with staff regarding course registrations and training needs.
• Collaborate with supervisors to represent the agency with external stakeholders and the Department of Correction.
• Make sound decisions based on detailed analysis of information from multiple sources.
• Plan, organize, and prioritize numerous work assignments and resources.
• Understand technical information and work with enterprise systems.
• Use Microsoft Office and related software for reporting, presentations, spreadsheets, and documentation.
• Assist with needs assessments for staffing, training, programming, and vendor use.
• Support software or program implementations affecting training or development areas.
• Track training records and provide reports as needed.
• Participate in relevant training programs across MCCC, public safety, and community partners.
• Stay informed on supervision trends and practices impacting case management, operations, assessments, processing, custody, and technology.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.Bachelor’s degree in criminal justice, Business Management, or related field and one (1) year of experience working in corrections or the criminal justice system. In lieu of degree a combination of education, training, and experience may be utilized. Ability to communicate effectively both orally and in writing. Skilled in establishing cost effective programs and quality control. Requires knowledge in leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Must be able to advise and assist team-members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to clients, others, municipal boards, committees, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office.

Preferred Job Requirements and Qualifications
Master’s degree in Criminal Justice, Business Management, or related field and one (1) year of experience working in corrections or the criminal justice system. Ability to communicate effectively both orally and in writing. Skilled in establishing cost effective programs and quality control. Requires knowledge in leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Must be able to advise and assist team-members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to clients, others, municipal boards, committees, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. Must be able to utilize project management for larger projects.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions. Some travel may be required between several locations.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally