Parts Coordinator

Brewer-Garrett is a facility solutions company. We provide services for our clients in the areas of building and energy solutions, integrated facility management and system maintenance and repair. Our goal is to make buildings more energy-efficient through HVAC design, electrical upgrades, building automation systems design and installation, maintenance, and repair. Brewer-Garrett is built upon the talent and experience of our associates. We are looking for a skilled and dedicated individual to join our team as a Parts Coordinator with our Service Operations team.

JOB SUMMARY:

The Parts Coordinator is responsible for managing inventory of all parts, material, tools, and equipment. Primary day-to-day activities will include processing requisitions submitted by Service Technicians for parts, materials, tools, and equipment and providing internal customer service to Technicians, Drivers, Service Managers, and the Service Operations team.

 

DUTIES/RESPONSIBILITIES:

• Order parts, material, tools, and equipment as necessary for service
• Pre-order all Preventive Maintenance ("PM") materials for service. Work with dispatch in coordination of PM schedules to obtain "just in time" delivery.
• Follow-up on all open PO's to confirm arrival dates and if delivery is delayed. Obtain firm shipping and arrival dates and inform dispatchers in order to coordinate services.
• Coordinate the Service Delivery Driver's schedule within 8-hour shifts, prioritizing deliveries by urgency and location.
• Coordinate prompt return of all unused materials, warranty items, and other returns for credits.
• File and track all parts-associated paperwork from the vendor, technician, driver, dispatcher, and accounting. This includes packing slips, PO's, credits, SCA's, etc.
• Maintain a database for current inventory of required service-supplied parts and materials for trucks and shops.
• Perform a periodic cycle count and/or year-end inventory audit. Spot-check inventory for field service vehicles, customer job box cabinets and gang boxes, and shop cage.
• Audit truck inventory prior to Service Technician departures.
• Develop and maintain minimum/maximum inventory levels on all parts, materials, and supplies and other materials for shop and truck stock. Identify to management any slow moving/obsolete inventory and plan for disposal.
• Assist with control and organization of service tools, equipment, and inventory. Work with dispatchers to coordinate minor equipment repairs. Outsource repairs when required.
• Determine exchange/core pricing if applicable. Supply necessary information and form/qualifications and verify follow up.
• Maintain vendor files, including communication records with vendors.
• Maintain a good-standing relationship with vendors; initiate verbal communication with vendors and negotiate for the best pricing terms.
• Provide phone support when needed; receive and process incoming phone calls from customers and technicians.
• Communicate sales opportunities identified from vendors, customers, and technicians to Sales Manager
• Other duties assigned within the scope of the role

SUPERVISOR RESPONSIBILITIES:

• None

QUALIFICATIONS:

• 5 years of related experience in the logistics industry
• High school diploma or equivalent

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills (oral and written)
• Customer service skills, via phone, email messaging, and in-person
• Strong organization skills; must be able to maintain accurate files and organize and manage paperwork in the department
• Must demonstrate professionalism, tact, and be able to work well under pressure. Negotiation skills are a plus.
• Proficient with computers to work with existing Company systems (Microsoft Office Suite, GPS, COINS)
• Ability to maintain positive working relationships; must be able to build rapport and productive working relationships with customer, vendors, and Company associates and leaders.
• Ability to maintain satisfactory attendance

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, mouse, phone, photocopier, and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Capable of lifting 60 pounds
• Capable of climbing a ladder
• Ability to stand 50% of the work day
• Ability to walk 50% of the work day

BG offers competitive pay, outstanding benefits package including 401(k) with company match, health/dental/vision, short-term and long-term disability, life insurance, and flexible spending, paid time off, yearly performance bonus, on- site gym, and a great place to work!

BG is proud to be an EOE and Drug-Free Workplace.