Bahasa-Melayu Speaking IT Service Desk Specialist - Hybrid

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a multinational tech company in their search for a Bahasa-Melayu Speaking IT Service Desk Specialist to report to BGC.

 

Salary Range: Open

Work Setup: Hybrid 

Shift Schedule: Shifting schedule

Location: BGC

 

Your Responsibilities:

• Provide first level diagnostics and problem resolution for Windows, Mac, Ubuntu/Linux, manufacturing tool automation, manufacturing applications
  
• Monitor ticket queue and ticket routing
  
• TI specific application monitoring tool (Sentinel)
  
• Receiving, documenting, resolving and/or escalating service requests/incidents via web tickets or phone calls.
  
• Work with level 2 and level 3 support to resolve issues while maintaining ownership of ticket. This supports our level 1 resolution goals.
  
• Install, configure, optimize, troubleshoot, upgrade & update of approved Windows OS/Mac OS, third party applications, device drivers, peripherals, mobile productivity devices, remote connectivity and enterprise collaboration tools.
  
• Proactive repair of client related issues with products like anti-virus, encryption, backup, admin rights tool and SCCM among other client tools.
  
• Will require remote resolution of client issues using collaboration tools (i.e. WebEx, VNC, RDP) that do not require a desk side visit and dispatching of tickets to local sub teams or other groups/teams within TI.
  
• Answering end user questions and how-to’s
  
• Assisting 3rd level support teams with short term projects
  
• Granting user permissions to TI systems and applications
  
• Documenting/updating support documentation in TI knowledge base
  
• Monitor customer survey responses for analysts to apply continuous improvement"
  

 

What We're Looking For:

• Must be fluent in both English and in Bahasa-Melayu
• Must have a helpful and have a customer service mindset.
• Must be courteous and professional
• Must have experience with Windows OS, Mac OS, MS Office applications, MS Exchange, Active Directory, ITSM solutions, Internet, VPN related software, WebEx,
• Must be able to multi-task by handling multiple issues at the same time
• Must be proactive in resolving issues and looking for process efficiencies"

 

 Ready to take the next step in your career? Submit your application now!

 

 --- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.