Meetings & Events Manager

Live Your Passion.  Add Your Magic.             

SUMMARY

The Meetings & Events Manager will be responsible for planning and executing groups turned over by the Group Sales and Catering Sales teams. They will oversee coordination of all aspects of contractual agreements including room blocks, food and beverage and special concessions. They will work closely with various operating departments to ensure smooth execution of all onsite details and maintain strong relationships with clients to encourage repeat business.

ESSENTIAL FUNCTIONS

Major areas of responsibility/management include, but are not limited to:

● Develop relationships with all incoming groups and clients to ensure clear communication of planning deadlines, revenue requirements and hotel offerings.

● Provide clients with the resources needed to effectively plan meetings and events while encouraging increased food and beverage and misc. spend beyond contracted revenues

● Keep up with current event trends to provide creative setups, menus, and programming to clients

● Track room block performance, routing instructions and guestroom-related concessions to ensure accurate onsite reporting and post-event billing

● Detail and distribute accurate group information to operating departments via Banquet Event Orders and Group Resumes in a timely manner

● Participate in regularly-scheduled operations meetings to ensure pertinent information, changes and pop-up details are communicated as needed

● Foster strong relationships and effectively communicate with all hotel departments so that they are set up for success at all times

● Liaise onsite between clients and operating departments to ensure smooth program execution and overall success for planners, clients and attendees

● Adapt well to unexpected challenges onsite and offer creative problem-solving solutions to turn around the group or guest experience

● Offer post-event meetings to discuss feedback, review billing and facilitate potential rebooking

● Additional duties as assigned by Director of Meetings & Events

QUALIFICATIONS

● Previous Catering or Event Operating experience strongly preferred

● Luxury hotel experience strongly preferred

● Familiarity with food and beverage basics, menu planning and private/group event coordination

● Ability to effectively communicate with guests, management, and co-workers

● Knowledge of current event trends

● Computer proficiency and ability to work with Delphi, Opera, Excel and Microsoft Office programs

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.