E-Commerce Manager, Site Merchandising & Operation

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, A|X Armani Exchange, Armani / Casa and Armani Ristorante.

Position Overview

The E-Commerce Manager, Site Merchandising & Operations is responsible for the execution and optimization of the online customer experience across Giorgio Armani, Emporio Armani, EA7, and Armani Exchange. This role leads site merchandising, product publication, digital launches, omnichannel operations, website quality, and cross-functional coordination to support business growth, operational excellence, and luxury brand standards. Partnering closely with Global HQ, Merchandising, Retail, Operations, Technology, and Creative teams, the E-Commerce Manager ensures the successful delivery of digital initiatives and a seamless customer experience across all brands.

Key Responsibilities

Site Merchandising & Digital Experience

• Own daily site merchandising execution and end-to-end product publication across Giorgio Armani, Emporio Armani, EA7, and Armani Exchange

• Manage homepage, landing page, category page, and promotional content updates to support business priorities

• Execute product launches, seasonal deliveries, marketing activations, markdowns, outlet events, employee sales, and special projects

• Develop and maintain merchandising strategies that optimize product visibility, conversion, and customer engagement

• Manage site navigation, search optimization, product badging, category structures, and digital shelf presentation

• Partner with Global HQ to ensure local execution aligns with global brand standards and commercial goals

• Partner with Merchandising, Buying, Creative, and Global teams to maintain brand standards and data integrity

• Conduct ongoing audits to ensure consistency and accuracy across all customer-facing digital touchpoints

E-Commerce Operations & Fulfillment Management

• Serve as the business lead for day-to-day ecommerce operational processes, ensuring seamless execution from order placement through fulfillment and delivery

• Partner with Distribution Center, Logistics, Customer Service, Retail Operations, and Global teams to maintain operational readiness and resolve customer-impacting issues

• Own packaging and fulfillment supply forecasting, leveraging sales trends, promotional calendars, and order volume projections to ensure adequate inventory of branded packaging, shipping materials, and seasonal collateral

• Track and analyze operational KPIs including fulfillment service levels, shipment delays, cancellations, return rates, customer service escalations, and inventory discrepancies

• Partner with Planning, Merchandising, and Logistics teams to support inventory availability, replenishment planning, and allocation strategies for key launches and promotional periods

• Coordinate operational readiness for major ecommerce initiatives, including seasonal launches, promotional events, employee sales, outlet activations, and peak holiday periods

• Identify process improvement opportunities to enhance operational efficiency, reduce costs, and improve the overall customer experience

• Develop and maintain operational documentation, workflows, and best practices to support business continuity and scalability

Omnichannel Operations

• Serve as the ecommerce lead for omnichannel initiatives, including Ship-from-Store, inventory visibility, returns processing, and fulfillment optimization

• Partner with Retail Operations, Logistics, Customer Service, and Global teams to identify and resolve operational challenges

• Monitor inventory discrepancies, cancellation rates, stock availability, and fulfillment performance

• Lead issue resolution efforts related to inventory accuracy, omnichannel workflows, and customer experience

• Support new omnichannel capabilities and process improvements across the Americas region

Website Quality Assurance & Platform Management

• Maintain overall website health and brand presentation across all ecommerce platforms

• Conduct routine QA testing to identify merchandising, content, navigation, pricing, and functionality issues

• Partner with Technology, platform providers, and external vendors to troubleshoot and resolve site issues

• Support implementation of new functionality, platform enhancements, testing initiatives, and customer experience improvements

• Monitor website performance and proactively identify opportunities to enhance conversion and usability

Qualifications

• Bachelor's degree in Business, Marketing, Fashion Merchandising, Ecommerce, Retail Management, or related field

• 4-6 years of experience in ecommerce, digital merchandising or site operations

• Strong understanding of ecommerce platforms, product information management, site merchandising, and customer experience best practices

• Experience managing digital product launches, promotions, and seasonal merchandising initiatives

• Proven ability to manage multiple priorities in a fast-paced retail environment

• Strong analytical, organizational, project management, and problem-solving skills

• Advanced proficiency in Microsoft Excel and ecommerce reporting tools

• Experience collaborating across global and cross-functional organizations

• Knowledge of luxury retail, fashion merchandising, and omnichannel business models preferred

The selected candidate will receive a salary of USD plus bonus eligibility. Final compensation will be based on relevant skills, experience, education, and certifications.