Senior Inbound Manager

Job Overview

We are looking for an experienced and results-driven Senior Manager – Inbound Operations to oversee and manage inbound travel operations, with a strong focus on the Indian market.

The role will involve managing end-to-end inbound operations, coordinating with internal teams and suppliers, ensuring seamless travel arrangements, and maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities

• Oversee the end-to-end inbound travel operations, ensuring smooth execution of tours, packages, and travel services.
• Manage day-to-day operational activities related to India inbound travel, including itineraries, hotel bookings, transportation, sightseeing, and other travel arrangements.
• Lead and support the operations team to ensure timely and accurate execution of bookings and travel requirements.
• Coordinate closely with sales, reservations, suppliers, hotels, transport providers, tour guides, and other stakeholders.
• Review and optimize itineraries, costing, bookings, and operational processes to ensure quality and profitability.
• Ensure all bookings, documentation, and operational records are accurate and up to date.
• Handle operational challenges, customer concerns, last-minute changes, and escalations effectively.
• Build and maintain strong relationships with hotels, DMCs, transport providers, and other key suppliers.
• Monitor service quality and ensure a seamless experience for international travellers visiting India.
• Track operational performance, identify gaps, and implement improvements to enhance efficiency and customer satisfaction.
• Stay updated on Indian destinations, travel trends, tourism regulations, suppliers, and market developments.
• Prepare operational reports and provide regular updates to management on performance, challenges, and opportunities.
• Support the achievement of revenue, profitability, service quality, and customer satisfaction targets.

Qualifications & Requirements

• 4–5 years of relevant experience in travel, tourism, inbound operations, or a similar role.
• Strong understanding of the Indian travel and tourism market.
• Proven experience managing inbound travel operations and coordinating multiple stakeholders.
• Good knowledge of Indian destinations, hotels, transportation, sightseeing, and tourism services.
• Strong leadership, team management, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and problem-solving abilities with excellent attention to detail.
• Ability to manage multiple bookings, priorities, and deadlines in a fast-paced environment.
• Good knowledge of travel booking systems, GDS, or relevant travel technology will be an advantage.
• Proficiency in English is essential; knowledge of additional languages will be an advantage.
• A Diploma or Bachelor's Degree in Travel & Tourism, Hospitality, Business Management, or a related field will be preferred.

Interested candidates may send their CV to [email protected]