Office Assistant I/II - Code Enforcement

The City of Murrieta is seeking a customer service-oriented and highly organized professional to serve as an Office Assistant I/II within the Code Enforcement Division. This position provides essential administrative and customer support functions for Code Enforcement Staff. The ideal candidate will thrive in a fast-paced public service environment and demonstrate strong communication, multitasking, and organizational skills while assisting residents and City staff. This role plays an important part in supporting daily operations, processing complaints, and helping ensure efficient, responsive, and professional service to the community.

Management reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations consistent with the Americans with Disabilities Act (ADA) and California Fair Employment and Housing Act (FEHA) to enable qualified individuals to perform the position’s essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role’s overall responsibilities.

• Performs a variety of support duties related to the work unit to assist staff in routine office activities
• Gathers information from a variety of sources for the completion of forms, records, applications, and other documents; contacts individuals to obtain additional information as needed
• Processes various forms, applications, permits or other documents specific to the organizational unit; maintains records and files; tracks documents and generates reports
• Uses word processing software to produce various documents from drafts, notes, dictation, or brief instructions, which may include correspondence, reports, records, forms, notices, meeting minutes, etc.; may compose routine correspondence and other documents as required
• Performs other routine clerical support work as required, which may include but is not limited to copying documents, filing/retrieving files, processing mail, faxing information, collating documents, maintaining lists and logs, scanning/imaging/indexing documents, and ordering and maintaining inventory of supplies and forms; processes and tracks purchase orders
• Proofreads and checks materials for accuracy, completeness and compliance with departmental policies and regulations
• Establishes and maintains office files, and researches and compiles information from such files
• Enters and retrieves computer data; generates routine computer reports and spreadsheets
• Prepares and distributes public hearing notices related to various department services and programs
• Provides professional and courteous customer service at all times; greets and assists office visitors
• Answers the telephone; provides accurate information and answers general questions or forwards calls to appropriate staff person; takes messages as necessary; may use radio equipment to communicate with field personnel
• Performs various bookkeeping tasks, including but not limited to calculating monies due, collecting and receipting monies, reconciling credit card statements, processing reimbursements, preparing bank deposits, completing check requests, and processing and tracking invoices
• Schedules, coordinates and assists in setting up rental facilities for City and public; processes applications; ensures proper insurance documents; maintains facility calendar; responds to questions; processes refunds; opens and secures assigned facilities; arranges for facility and equipment set up in accordance with customer needs for classes, rentals, meetings, and special events; monitors the proper and safe use of City facilities by the general public and ensures adherence to rules and policies; ensures the cleanliness and safety of facilities throughout the day
• Schedules appointments, procedures, activities, and meetings as required; maintains calendars
• Provides information and assistance to City staff, other agency personnel, and the public, requiring the understanding of policies, procedures or rules
• Attends various meetings and training as required or appropriate
• Completes special projects as assigned
• Monitors and ensures office equipment is properly maintained and functional; coordinates service calls
• Observes and complies with all City and mandated safety rules, regulations, and protocols
• Performs other duties as assigned

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered qualifying. A typical way to obtain the required qualifications includes:

• Office Assistant I/II - High School Diploma or equivalent (GED), and
• Office Assistant I - One (1) year of general clerical or office support experience, or
• Office Assistant II - Three (3) years of responsible general clerical or office support experience

Disaster Service Workers

In accordance with Government Code 3100, this position is declared to be a disaster service worker subject to such disaster service activities as may be assigned to them by their superiors or by law.

Tier 1 – Basic Pre-Employment Requirements
Final candidates must successfully complete a basic pre-employment screening process, which includes a Department of Justice Live Scan (DOJ/LS) background check and a non-safety pre-employment physical examination to ensure the ability to perform the essential functions of the position, with or without reasonable accommodation.

• City and department programs, goals, and policies and procedures of the assigned department or division
• Principles and practices of data collection and report generation
• Methods of preparing and processing various records, reports, forms, and other documents particular to assigned department or program
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility
• Standard office management and secretarial/clerical practices and procedures.
• Record-keeping principles and procedures
• Business arithmetic, including percentages and decimals
• City and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed

• Respond to and effectively prioritize multiple phone calls and other requests for service
• Compose correspondence and reports independently or from brief instructions; maintain records and databases
• Understand and explain department policies and procedures, and standards
• Compose routine correspondence and reports independently or from brief instructions
• Type and/or word process accurately at speeds necessary for successful job performance
• File materials alphabetically, chronologically, and numerically
• Maintain a high degree of confidentiality
• Gather and compile department/division-specific information from a variety of sources
• Make accurate arithmetic computations
• Establish and maintain a variety of filing, record-keeping, and tracking systems
• Schedule and coordinate projects; set priorities; adapt to changing priorities; meet critical time deadlines
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed
• Organize own work, set priorities, and meet critical time deadlines
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most qualified candidates will be invited to continue in the selection process. 

The examination process may include a combination of appraisal interviews, performance tests, and writing exercises designed to evaluate the candidates' skills, training, and experience. 

Successful candidates will be placed on an eligibility list. The City reserves the right to merge eligibility lists as needed. Final selection is contingent upon successful completion of all required pre-employment requirements. 

FLSA Status: Non-Exempt 

Organization: Murrieta General Employees Association 

Adopted: 6/2018