Maintenance Technician

KONE is looking for qualified Maintenance Technicians in Johannesburg, South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on-site communication with customers and the people using the equipment.
 

Responsibilities: 

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication;

• Responsible for accurate and real-time back reporting of work performed.

• Maintain excellent relationships with customers, the contact person, and end-users on-site.

• Manage the site environment during service operations.

• Identification of site risks and timely communication of any such occurrences;

• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them;

• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;

• Submit time sheets based on the execution.

Skills & Experience:

• One or more of the following qualifications:

• Red seal trade test certificate, lift mechanic;

• Completed NQF level 4 certification with an apprenticeship program (minimum 4 years);

• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;

• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;

• Good communication skills with basic IT skills.