Senior Claims Assessor

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Senior Claims Assessor, you will be responsible for managing Professional Indemnity claims from instruction through to resolution, ensuring service standards are met, policy coverage is correctly applied, and claims are handled in line with client philosophies and delegated authority levels. You may also have the opportunity to support other lines of business, including Employment Practices Liability (EPL), Public Liability (PL) and Directors & Officers (D&O) claims, as well as assisting with bordereaux and client secondments where required.

How you'll make an impact

• Manage and progress Professional Indemnity claims efficiently, fairly and cost-effectively.
• Review policy coverage and apply policy terms accurately.
• Ensure claims are handled in accordance with service level agreements (SLAs), key performance indicators (KPIs) and client requirements.
• Escalate matters outside delegated authority to the appropriate manager or client.
• Liaise with panel solicitors and review updates as required.
• Apply insurer clients' claims handling and reserving philosophies consistently.
• Deliver a high standard of customer and client service at all times.
• Maintain accurate claims records and ensure the integrity and quality of management information (MI).
• Support the handling of EPL, PL and D&O claims when required.
• Assist with bordereaux management and reporting activities.
• Participate in client secondments, providing claims expertise and support where needed.

 

About you

• A Law degree or equivalent legal background.
• Previous experience handling Professional Indemnity claims.
• Strong understanding of policy coverage and claims processes.
• Excellent organisational, negotiation and decision-making skills.
• Strong attention to detail and effective file management capabilities.
• Excellent verbal and written communication skills.
• A client-focused approach with a commitment to delivering exceptional service.
• Strong IT skills, including Microsoft 365 and core claims systems.
• The ability to work independently and collaboratively within a team environment.
• The ability to manage competing priorities and deliver high-quality work under pressure.
• A proactive approach to continuous learning and professional development.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)