Who are we looking for

As a Senior Associate instructional designer, you will create learning solutions that help employees build the knowledge and skills they need to succeed in their roles. You will review and organize information from a variety of sources, determine the best way to present it, and develop learning materials that meet business objectives and quality standards. You will work closely with subject matter experts, program managers, colleagues, and stakeholders across locations, functions, and levels of the organization to understand requirements, gather feedback, and deliver effective learning solutions. As part of a global learning team, you will manage multiple priorities, contribute to process improvements, and explore new technologies and ways of working that enhance the learning experience. 

What will you be responsible for

• Review, research, and organize information from multiple sources to develop accurate learning content, addressing gaps and ambiguity through stakeholder input, online research, and AI tools. 

• Apply instructional design and adult learning principles to create learning objectives, assessments, and learning experiences that support business and learner needs. 

• Partner with subject matter experts and stakeholders throughout the development process to validate content, incorporate feedback, and deliver effective learning solutions. 

• Design, develop, and maintain learning solutions using approved authoring and design tools, ensuring alignment with quality benchmarks, branding, and development standards. 

• Manage multiple projects by prioritizing work, tracking progress, communicating risks, and collaborating with stakeholders across locations and functions to support successful delivery. 

• Apply strong attention to detail to ensure learning materials are accurate, easy to navigate, and free of functionality issues through thorough reviews, testing, and constructive feedback. 

• Support a collaborative team environment through knowledge sharing, teamwork, participation in team initiatives, and contributions to continuous improvement efforts. 

What we value

• Proven experience applying instructional design and adult learning principles to design and develop effective learning solutions. 

• Strong research, comprehension, and analytical skills, with the ability to learn unfamiliar topics, identify content gaps, resolve ambiguity, and work effectively with incomplete information. 

• Exceptional written and verbal communication skills in English, with the ability to translate complex information into clear, concise, and engaging learning content. 

• Strong visual design skills, including knowledge of layout, typography, color, visual hierarchy, and user experience principles. 

• Hands-on experience with Articulate Storyline, Rise, Vyond, and Adobe Creative Suite to develop eLearning, multimedia, and performance support materials. 

• Strong stakeholder management and collaboration skills, with the ability to work effectively with project teams and business stakeholders across locations, functions, and levels of the organization. 

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, maintain quality standards, and deliver accurate, user-friendly learning materials. 

• Working knowledge of Learning Management Systems (LMS), SCORM standards, AI-enabled tools, and Microsoft 365 applications, with a commitment to continuous learning and technology adoption. 

• Working knowledge of HTML, CSS, and JavaScript. 

• Experience creating animated learning content using Vyond or similar tools. 

• Knowledge of accessibility and inclusive design principles. 

• Experience working in highly regulated or financial services environments. 

Education and Preferred Qualifications 

• Bachelor's degree or equivalent work experience. 

• 5 years of experience in instructional design, eLearning development, learning experience design, or a related role. 

Why Join Us 

• Opportunity to work on a wide variety of learning initiatives. 

• Exposure to global stakeholders and projects. 

• Opportunity to work with modern authoring tools and AI-enabled workflows. 

• Collaborative team environment with experienced learning professionals. 

• Opportunities for continuous learning and career growth.