Consultant, Payment Services, Everyday Payments

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Everyday Payments team is responsible for maintaining and modernizing payments infrastructure with capabilities that ensure payment application resiliency, meet business objectives and support optimal client experience. As Consultant, Payment Services, you will provide business support for automated payment processing and payment rail services including EFT, eTransfer and real-time payments. This role involves collaboration with multiple Business and Technology teams as well as industry peers. As a subject matter expert, you will represent CIBC in Payments Canada industry forums, drive continuous improvement to deliver seamless and efficient payment experience for our clients and partners, articulate rail strategy and oversee successful delivery of payment projects workpackages.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Self-starter - focused on outcomes, you will use your business acumen to identify next steps as part of every interaction.
• Project Management & Continuous Improvement - Oversee end-to-end project management, identify opportunities for enhancements including maintaining the product backlog, and develop actionable recommendations.
• Critical Thinking - Utilize your critical thinking and analytical skills to assess the development of payment solutions and articulate how they will achieve the desired outcomes for the business and our clients.
• Clear Communicator - You have impeccable communication skills. Your communication style is clear and concise, such that you establish yourself as a trusted partner. You inspire outcomes by making yourself heard.

Who You Are

• You can demonstrate experience in strategic planning, project delivery and continuous improvement of business operation processes. It is an asset if you have experience in automated (non-card) payments.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork