Patient Services Associate – UAMS Health Benton/Bryant

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Closing Date:

09/15/2026

Type of Position:

Job Type:

RegularShift Vary (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

INA | Institutional Admin

Department's Website:

Summary of Job Duties:

As a Patient Services Associate (PSA) at the UAMS Health Benton/Bryant location, the primary responsibilities include providing front desk support by greeting patients, checking them in and out, verifying insurance and demographic information, and collecting co-pays. The PSA schedules and manages appointments, answers phone calls, and communicates with patients and clinical staff to ensure efficient coordination of care.

The PSA assists in maintaining accurate medical records, preparing patient charts, and supporting the overall flow of the clinic. This role requires strong customer service skills, attention to detail, and the ability to work compassionately with patients experiencing high-risk pregnancies, all while adhering to HIPAA and UAMS policies.

Qualifications:

Minimum Qualifications:

• High School Diploma or GED.

• One (1) year of Patient Care experience in a health care setting.

• Excellent communication skills, basic computer skills, strong work ethics and accountability.

• Successful completion of patient care technician course is required within 3 months of employment.

Preferred Qualifications:

• Experience in an acute care setting.​

• Healthcare/Patient Care experience.

• CPR Certified/Licensed

Additional Information:

Responsibilities:

• Assists patients with direct patient care.

• Accepts directions from RN and team members and follows through on delegated patient care activities.

• Provides appropriate grooming/oral hygiene and comfort measures and assists patients with mobility-related activities.

• Accurately and promptly documents all patient care tasks, vital signs, ADL, wave tests, and I & O's per unit and department standards.    

• Obtains patient report and communicates with RN regarding patient care.

• Informs nurses of patient requests or complaints. Carries out Plan of Care for patient using a Multidisciplinary Approach delegated by Team Leader.

• Communicates effectively with other team members to facilitate patient care.

• Assists patients and visitors with information and/or solutions to problems.

• Serves as a resource to support department member in performance of duties.

• Notifies appropriate staff of problems requiring prompt intervention.

• Assists with admission, transfer, and discharge of patients.

• Transports patients to other areas of the hospital as directed.

• Performs other duties as assigned.

Physical Requirements:

• Medium Work | Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• The Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

• The Employee is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

• Constant Activities: Hearing; Standing; Walking

• Frequent Activities: Manipulate items with fingers, including keyboarding; Sitting; Talking

• Occasional Activities: Kneeling; Lifting; Pulling; Pushing

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes