Patient Services Specialist 2

Job Description

Harborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Variable Shift

• Wednesday - Friday (7:00am -3:30pm) and Saturday - Sunday (3:00pm-11:30pm)

POSITION HIGHLIGHTS

• Serves as the primary resource for directing patient flow into Harborview Medical Center through the Admitting department

• Interact with patients, families, and nursing and medical staff to ensure patients are correctly identified, registered, and roomed upon entry to the medical center

• Ensure accurate demographic and financial information is collected and signed consents/agreements are obtained

• Verify insurance coverage and third-party payers

• Coordinate patient care with other departments and outside hospitals

• Refer patients to Financial Counseling as needed

PRIMARY JOB RESPONSIBILITIES

• Obtain and verify demographic and financial information through pre-registration

• Complete patient registration by securing consents and financial agreements

• Process patient paperwork and coordinate care with other services

• Triage patient phone calls and provide service information

• Access computer systems to retrieve patient data and perform clerical tasks

• Enter new patients into the Epic ADT electronic record system

• Schedule or request interpreter services

• Perform reception and discharge activities

• Check in patients

• Complete and enter Medicare as Secondary Payer online

• Coordinate referral processes and medical records

• Obtain and verify patient registration information

REQUIREMENTS

• High School graduation or equivalent

• One year of healthcare, administrative, or customer service experience

• An equivalent combination of education and experience may substitute for stated requirements

ABOUT HARBORVIEW MEDICAL CENTER

Harborview Medical Center is the region’s only Level I Trauma and verified burn center. It is a comprehensive healthcare facility owned by King County and operated by UW Medicine, dedicated to specialized care for a broad spectrum of patients from throughout the Pacific Northwest—especially the most vulnerable residents of King County.

Harborview provides exceptional care in areas such as emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health, and substance abuse care.

Harborview employees are deeply committed to the community and the important role the institution plays throughout the Northwest region. Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum:

$29.41 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Alternate Work Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

WFSE HMC

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.