Operations + Front Bar Lead

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable,

approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're

setting the new standard in the growing $9 billion skincare services industry with a vision to

establish an unparalleled presence across the nation. Our goal is to provide efficient and

effective services in a modern, open concept, meeting clients wherever they are in their skincare

journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and

effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire,

and have performed over 1 million+ services in the last year. The brand currently has 90+

locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by

innovation, and eager to be part of a company that is making a positive impact in the skincare

industry. Join us as we continue to redefine the skincare industry because we believe when you

feel good, you do good.

Job Description:

Operations:

● Greets guests in a timely and friendly manner

● Assist the Manager in scheduling needs, cuts that need to be made throughout the day

and assigning team breaks.

● Assists the Manager with inventory counts, ordering products, Amazon order, receiving

products

● Maintain a high level of Skin ID cards to follow up for education and retain clients for

future visits.

● Responsible for achieving store and individual sales goals.

● Responsible for monitoring professional and retail product inventory and supply usage.

● Coaching team in customer service protocols and ensure consistency for each client

● Identify opportunities for growth within staffing for growth, average ticket and rebooking.

● Demonstrates high standards for customer service

● Assist manager in handling client escalations at the store level

Training:

● Assist in training Front Bar Receptionist to ensure they are confident in providing

exceptional customer service including selling product, service and memberships

● Teach all new and existing Front Bar Receptionists on opening/closing procedures

including cleanliness standards and creating, updating and maintaining tasks lists.

● Assist the Manager in holding the team accountable on service, product and

membership sales

● Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed

● May conduct product, retail and membership training to Front Bar Receptionists and

Estheticians.

● Work with the Manager on implementing ongoing training in store

● Meets or exceeds financial metrics including: service revenue, average ticket, guest

count, guest retention, rebooking, retail revenue

● Identifies opportunities for growth within staffing and store sales

Marketing:

● Execute comprehensive marketing plans to drive foot traffic, increase sales, and

enhance brand awareness.

● Utilize various marketing channels, including social media, email campaigns, and

partnerships, events to promote national and local promotions + brand initiatives

Content Creation:

● Create on brand social media content

● Ensure all print and digital promotional materials are on brand and approved

● May submit marketing and creative requests

Event Coordination:

● Plan and execute events to increase brand awareness, client bookings, etc.

● Participate in in-store and off site events to increase brand awareness

Position Requirements

● 1-2 years of prior leadership and/or marketing experience

● Availability to work onsite events (Nights and weekends)