Service Clerk

Champion Home Builders Co.

Job Description

 

Job Title: Service Clerk

FLSA Status: Non-exempt

Good Life Begins With A Good Company.
Champion Home Builders, Inc. wants YOU! We are seeking to hire a Service Team member to join our team in the Waycross, GA office.
WHAT DO WE OFFER?
• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance.
WHO IS CHAMPION HOME BUILDERS, INC.?
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.
Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.
FLSA Status: Non-exempt
Prepared By: Corporate Human Resources
Summary:
Foster a positive attitude and image for Skyline-Champion to retailers and homebuyers.
Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
Interfaces between homeowners, retailers, and Skyline to resolve warranty issues.
Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
Essential Duties and Responsibilities Include the following. Other duties may be assigned.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.

• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders.
• Cross-train to be a parts coordinator
• Communicate with retailers regarding service order status.
• Communicate with customer and confirm service schedule.
• Send weekly reports to dealers.
• Stage materials needed for service techs, contractors and retailer (purchases)
• Create material invoices for retailer purchases.
• Order and track materials purchased for service.
We work Monday through Friday during normal work hours. Overtime is available depending upon our workload. Wages dependent upon work experience.
Qualifications
• Ability to work in a team environment.
• Excellent communication skills
• Calm and patient demeanor when working with retailers and homeowners.
• Strong attention to detail
• Computer skills including experience with Word and Excel
• Valid driver's license and clean driving record
• Bi-lingual a PLUS!
Education and/or Experience
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
ACHIEVE YOUR DREAMS WITH US AND APPLY NOW!

 

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.