Patient Care Assistant

Job Title: Patient Care Assistant

Location: Pets'N'Vets, part of Linnaeus

Job Type: Full-Time, permanent

Hours: 37.5 hour week, plus 1 in 3 weekends. Bank holiday work and Out of hours cover when required

Shift pattern: Shift times vary and can include late finishes - between the hours of 8am and 9pm

We have an exciting opportunity available at the Roundhouse Veterinary Hospital to join our Patient Care Assistant (PCA) team. You will rotate around our hospital and Crookfur branch taking part in various roles including, surgical preparation, ward duties, reception duties and much more. As a PCA you will play an important role within the hospital supporting the Veterinary Surgeons, Nurses and receptionists to provide exceptional patient and client care.

The successful candidate should have -

• A genuine passion for delivering excellent patient care 

• A caring, empathetic, and professional manner 

• Excellent communication and teamwork skills 

• The ability to work reliably, adaptably, and positively in a busy clinical environment 

• A commitment to maintaining high clinical standards

• A willingness to work flexibly, including weekends, nightshifts and bank holidays 

Key roles and responsibilities include:

• Deliver high-quality patient care within the PCA role and under appropriate supervision 

• Support the nursing and veterinary teams with the day-to-day care of hospitalised patients and patients undergoing surgical procedures

• Maintain accurate clinical records, including hospitalisation forms and patient notes 

• Ensure patient and clinical areas are maintained to a high standard, following strict infection control and health and safety protocols 

• Handle animals confidently, safely, and compassionately 

• The cleaning and sterilisation of instruments 

• Work collaboratively with clinical and client care teams to provide an efficient, professional, and caring service to our clients

• Provide a professional and helpful experience for clients when assisting with reception duties 

• Contribute to stock management and reducing unnecessary waste 

• Take part in training and continued professional development opportunities 

• Scrubbing into surgeries to assist the veterinary surgeon

• Being able to work as the solo PCA/receptionist at our Crookfur branch alongside the Vet 

• Laboratory work including running blood and urine samples internally and externally 

What We offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

Pets'N'Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets'N'Vets, Linnaeus or the role, please contact our Talent Acquisition team at [email protected]. 

#LI-OH1 #LI-Onsite 

Salary Value: £25,038 per annum;