Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)

Position Title:

Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)

Status of Employment:

Temporary Long-Term (Fixed Term)

Position Language Requirement:

English, French

Language Skills:

English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - B - Intermediate)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2026-11-09 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.

 

Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.

 

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.

 

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

 

This is a 6-month renewable, full-time temporary position.

 

What You’ll Do

 

Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in establishing and implementing their product evolution strategies. You will significantly influence your clients’ business strategies from a technological perspective and will also be responsible for managing day-to-day relationships with these business partners.

 

Your experience in project and personnel management, along with your leadership skills, will be leveraged to oversee a team of analysts, including the planning and coordination of the team’s daily activities.

 

Your diverse knowledge, sound judgment, and analytical skills will enable you to oversee decisions and activities related to product evolution. Solutions for Human Resources and Legal Services include, among others, Workday, ScheduAll, ScheduLink, Vasion, ATIPXpress, Livelink, and VelocityEHS. In addition to these products, you will also be responsible for maintaining and optimizing service center platforms such as ServiceNow and Vimbiz.

 

You will also be required to manage relationships with stakeholders across various company departments and understand CBC/Radio-Canada’s strategy to ensure that product evolution remains strategically aligned. You will be responsible for organizing and participating in the governance of applications within your product portfolio, which includes accountability for project delivery, maintenance, and service levels.

 

Product Portfolio Management

• Develop a product evolution strategy aligned with your clients' business domain vision.
• Manage client relations: prepare for and participate in governance committee meetings to determine business priorities regarding product evolution and the management of technology risks.
• Ensure that data security and integrity requirements are met.
• Track compliance with service level agreements by monitoring pre-established control measures.
• Assist in developing modern IT strategies/technologies to optimize business value delivery.
• Assist in negotiating long-term contractual agreements with service providers.
• Manage contracts and business relationships with external product / service providers.
• Develop procedures for communicating with the various technology components in order to optimize solution delivery.

 

Strategic and Capacity Planning

• Assess the client’s overall business needs (including cost-benefit and feasibility analysis).
• Align technology needs for all business lines to help them achieve their objectives.
• Determine key strategies for improving the technology delivery model.
• Improve communication among all technology groups to promote an effective delivery model for the business community.
• Develop and maintain road maps and strategic plans under your responsibility to feed into annual financial planning and manage technology risks.
• Participate in defining the annual software-update plans, based on business priorities and technology risks.

 

Project Management

• Determine the project mandate: Identify business needs and set expectations and possible responses. Choose the action plan, determine the size of the project and assess risks, impacts and limits. Once the framework is defined, determine project objectives.
• Determine the necessary human, financial and technical resources jointly with management.
• Validate, with all players involved, the various project development phases so as to ensure compliance with initial objectives; determine and take corrective action as needed. Find solutions to issues and constraints, escalating unresolved issues as needed.
• Advise, guide and provide business expertise to others during the planning and development phases of projects.

 

Management and Administration

• Hire and manage in-house and external resources to satisfy the departmental mandate.
• Manage permanent and temporary employees, including objective setting, performance reviews, compensation, training and development.

 

We are looking for a candidate with the following: 

 

Knowledge

• Bachelor’s or master’s degree in computer science, with 5 years of experience in Personnel management, Product management.
• Hands-on experience in product governance, accountability and service level management
• Deep familiarity with product portfolio planning and management (strategy, technology watch, trends, etc.).
• At least five (5) years of experience in management of SaaS products.
• Be familiar with control mechanisms for software management.
• In-depth knowledge of business and technology-solution analysis.
• Excellent knowledge in Project Management.
• Bilingualism (English and French).
• Ability to work well to tight deadlines and on multiple initiatives simultaneously.
• Strong teamwork skills and client focus.
• Excellent interpersonal and communication skills to create an environment of trust.
• Outstanding leadership, influencing and conflict management skills to handle complex situations.
• Experience in management of application or service providers.
• Experience with Information Technology General Controls (ITGC) an asset.
• Knowledge of Workday and/or Livelink an asset.
• Knowledge of the media industry an asset.

 

Interpersonal and Communication Skills

• Strong communication and interpersonal skills.
• Ability to deal with people at all levels of the Corporation and external/internal clients on behalf of the Senior Director, exhibiting high-quality written and verbal communication skills. Tact, diplomacy and flexibility to effectively handle difficult situations, and discretion to perform your duties confidentially.
• Highly developed ability to grasp issues and think strategically; excellent relational skills, strong leadership skills with the ability to synthesize, think critically and make complex issues understandable.
• Ability to take innovative approaches to complete the required work in a limited environment and with the cooperation of others. Excellent judgment, along with the ability to manage a multitude of priorities and meet deadlines.
• Bold mindset in order to bring a fresh perspective to existing solutions.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time