Job Title: Oracle Integration Cloud Support

Location: North Vancouver, BC (Hybrid)

Estimated Duration: 4 Months
 

 

1. Business Requirement

Organization requires a temporary contractor to provide operational coverage for existing Oracle integrations during a team member’s parental leave. The contractor will maintain service continuity by monitoring integrations, resolving incidents, supporting minor changes and coordinating with technical, functional, application-support and business teams.

2. Engagement Objective

Secure a senior, hands-on Oracle integration specialist who can quickly understand the current environment, work with limited onboarding and independently troubleshoot established integrations. This is primarily a support and sustainment assignment rather than a new implementation or architecture role.

Priority outcome: Maintain reliable Oracle integration operations and restore service quickly when failures occur.

3. Scope of Work

• Monitor, maintain and support integrations developed using Oracle Integration Cloud (OIC).
• Troubleshoot failed integrations, connectivity issues, data errors and production incidents.
• Perform root-cause analysis and implement approved fixes or configuration changes.
• Support integrations between Oracle Fusion Cloud Applications and internal or external enterprise systems.
• Analyze existing OIC integrations and deliver minor fixes and enhancements.
• Work with REST and SOAP APIs, XML, JSON, SQL, SFTP and file-based integration mechanisms.
• Perform data mapping, transformation, validation and error-handling activities within OIC.
• Support Oracle Fusion integration methods, including Fusion APIs, ESS jobs and HCM Extracts where applicable.
• Promote approved integration changes through Development, Test and Production environments.
• Complete testing and validation before changes are promoted to Production.
• Review and update technical and functional documentation when integrations are modified.
• Participate in integration sustainment and coordinate incident and enhancement resolution across teams.
• Support integration access across the Oracle suite and connected external systems, as required.
• Assist with technical impact analysis for Oracle updates and patches.
• Support Oracle environment refresh requests and post-cloning activities when required.
• Contribute to continuous improvement of operational procedures and existing technical solutions.

4. Mandatory Experience and Qualifications

• Strong hands-on experience (10+ years combined) supporting Oracle Integration Cloud in operational or production environments.
• Experience integrating Oracle Fusion Cloud Applications with enterprise systems.
• Demonstrated ability to troubleshoot existing OIC integrations, investigate failures and restore service.
• Practical knowledge of Oracle Cloud Infrastructure.
• Strong working experience with REST and SOAP APIs, XML, JSON, SQL, SFTP, file-based integrations, data transformation, mapping, monitoring and error handling.
• Experience working across Development, Test and Production environments.
• Ability to understand established integrations and production issues with limited onboarding.
• Experience documenting integration designs, operating procedures and implemented changes.
• Strong written and verbal communication, collaboration and stakeholder-management skills.

5. Expected Deliverables

• Timely investigation and resolution of assigned Oracle integration incidents.
• Ongoing monitoring and operational support for existing OIC integrations.
• Documented root causes and resolutions for significant failures.
• Tested fixes and approved changes promoted through established environments.
• Updated technical and support documentation for modified integrations.
• Knowledge transfer and a structured handover before the engagement ends.
• A final summary of open issues, recurring failures, known risks and recommended follow-up actions.

6. Ideal Resource Profile

The ideal contractor is a senior Oracle integration specialist who is comfortable working in a live support environment. The resource should be able to trace failures across connected systems, work through incomplete or legacy documentation, distinguish configuration issues from data or connectivity problems, and coordinate effectively with both technical and functional stakeholders.