Guest Services Coordinator

Description

Be the first smile at camp

Every great camp story starts with a warm welcome, and you could be the one giving it. As our Guest Services Coordinator, you’re the friendly voice on the phone, the helpful reply in the inbox, and the first face guests see when they arrive. Whether it’s a summer camper’s first day or a weekend retreat group, you help every guest feel expected, cared for, and ready for an amazing stay.

If you love people, you’re great at staying organized, and the outdoors sounds better than a cubicle, this job is for you.

What you’ll do

• Run the front desk of camp. Answer calls, emails, and walk-in visits from guests, visitors, and vendors.
• Own registration. Manage summer and winter camp registration and check-in, coordinate camper housing, and train Guest Services staff on these processes.
• Bring guest groups’ plans to life. Share each group’s schedule, housing, arrival times, and special requests with our teams and with the group.
• Host groups. Greet groups when they arrive, check in with them during their stay, and make sure every space is ready: lights, heat, setup, and AV.
• Keep camp running smoothly. Walk through facilities during events and handle opening and closing procedures.
• Pitch in wherever it helps. Support camp communications, emergency action plans, teaching sessions, onsite promotions, and special events.

Requirements

 Who you are

• A follower of Jesus. You’re a professing Christian who supports Timber-lee’s mission, core values, and Statement of Faith. You live out your faith day to day and want to see others come to know Christ and grow in Him.
• A people person. You have proven, excellent customer service experience and strong spoken, written, and interpersonal skills.
• Organized. You handle several tasks at once, pay attention to details, and finish what you start.
• A team player. You work well with others, take ownership, and are comfortable teaching or leading.

What you’ll need

• Skill with Microsoft Office and Google Workspace; database experience is a plus
• Comfort with basic math, such as discounts and percentages
• Ability to lift up to 30 lbs and walk varied terrain in all seasons
• Availability for evenings and weekends