Business Development Director

Description

Position Summary:

The Business Development Director is responsible for establishing, maintaining, planning, and executing the overall goals and objectives for business development and growth for the organization while adhering to company policies, procedures and ethical standards.

The Business Development Director provides exemplary service in a manner consistent with the values and mission of the Crown Residential. They perform all responsibilities while demonstrating outstanding customer service skills representative of Crown Royal Service at this function. This includes working interdepartmentally, as well as with our external prospects and customers.

RESPONSIBILITIES:

The Business Development Director’s responsibilities include but are not limited to: 

• Develop and implement a strategic marketing and sales plan to include objectives, background and rationale, target market, time frame, plan roll out, budget, etc.; submitted to the appropriate Executive for review and approved annually. 
• Identify and develop relationships with industry professionals to generate new business opportunities. 
• Attending approved industry networking events and volunteering for committee work to create awareness of and promote visibility of the company’s brand, foster relationship building among Property Directors and prospective clients. 
• Participate in the proposal process including price development, proposal and proforma writing and client presentations. 
• Effectively utilizes Salesforce to manage the CRM process 
• Assist in planning and adhering to budget guidelines relating to marketing and advertising expenses, make recommendations, establish sales goals and provide updates as requested. 
• Cold calling, emailing and social media connecting prospective clients. 
• Able to work and use time effectively based on key priorities, under tight deadlines while maintaining composure; accepts direction from more than one person at a time and oversees multiple projects. 
• Provide ongoing progress updates on new business development activities and other key indicators to the Development team. 
• Ensure process integrity and timeliness in response to prospects and clients. 
• Performs other duties as assigned, while demonstrating outstanding customer service skills representative of Crown Residential’s Royal Service. 
• Ability to work extended hours and weekends if needed. 
• Ability to travel as needed, including overnights. 

Crown Residential, LLC is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

REQUIREMENTS:

• Strong multifamily industry knowledge: Understands multifamily operations, financial performance, management fees, competitive positioning and ownership priorities. 
• Persuasive Communication and excellent writing skills – can confidently articulate why the company is the right choice, differentiate it from competitors, and influence decision makers.
• Relationship intelligence – The ability to build trust, understand personalities, maintain connections, and become a valued resource to prospective and current clients.
• Negotiation and closing skills – can overcome objections, communicate value, negotiate favorable terms and successfully secure management agreements. 
• Excellent organizational skills and attention to detail through maintaining an organized pipeline, consistent follow ups, delivering measurable results.
• Demonstrated history of winning new business, exceeding growth targets and closing profitable contracts.
• Strategic Thinking – Identifies target markets, develops growth strategies, and recognizes opportunities before competitors.
• Cross-Functional Collaboration – Works effectively with operations, marketing, accounting and executive leadership to ensure new business can be successfully onboarded.
• Integrity and Sound Judgement – Protects the company’s reputation, sets realistic expectations, and prioritizes profitable, sustainable growth.
• Ability to prioritize tasks and to delegate them when appropriate. 
• Executive presence with the ability to act with integrity, professionalism, and confidentiality. Must be polished, articulate, credible and comfortable presenting to sophisticated owners and institutional investors.
• Results-oriented accountability – Takes ownership of the entire business development process, from prospecting to contract execution, without needing constant supervision.
• Strong financial knowledge with a focus on budgets and financials 
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. 
• Able to work under tight deadlines and use time effectively based on key priorities. 
• Intermediate command of computer hardware/software, specifically Microsoft Office Suite. 
• Ability to speak, read and write in English. Multiple language fluency may be required or preferred, depending on geography. 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
•  Ability to lift 30lbs. following appropriate safety procedures.
•  Ability to:
  • Work in an upright standing position for long periods of time
  • Work in different environmental working conditions (e.g. heat, cold, wind, rain).
•  Extensive use of fingers for typing and visual use of the computer monitor.
•  Handle, grasp, feel objects and equipment.
•  Reach with hands and arms.
•  Ability to quickly and easily navigate property/buildings are required to meet the job functions.
•  Repeat various motions with wrists, hands and fingers.
•  Ability to detect auditory and/or visual emergency alarms.
•  Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
•  Visual ability correctable to 20/20.
•  Ability to respond verbally in an understandable, professional manner in person and over the telephone.
•  Ability to stoop and bend.
•  Ability to work extended hours and weekends if needed.
•  This position requires frequent travel, more than 50% travel. Most travel is inside the local area.
•  Overnight travel or travel by plane on occasion.
•  Will occasionally be required to attend the following:
  • Industry networking events
  • Expos
  • Job fairs
  • Round tables
  • Presentations

EDUCATION, EXPERIENCE, CERTIFICATION:

Required

•  High school diploma or equivalency required
• 3+ years as a Business Development Manager/Director or similar position
• Valid Driver’s License required

Preferred

•  Bachelor's Degree in Sales, Marketing or Business is preferred