Assistant In Store Coordinator - Tomball Parkway

Description

We are searching for an Assistant In-Store Coordinator to work with the store’s Coordinator and motivate, coach, and train other team members. You will also assist in resolving customer complaints, leading the team, and organizing the team schedule.

• Act as a support between In Store Coordinator and Customer Service Advisors (CSA)
• Delegating responsibilities and supervising business operations ensuring continuous business operations and standards.
• Perform candidate interviews and hiring processes while adhering strictly to established guidelines and procedures. 
• Training, motivating and coaching employees as they provide attentive, efficient service to customers and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Work within In Store Coordinator to analyze information and processes developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining  a clean, tidy business ensuring that signage and displays are attractive.
• Ensuring staff members follow company policies and procedures.
• Share on call duties within Store Coordinator.
• Working closely with In Store Coordinator to lead staff.
• Help produce weekly schedule.
• Overseeing retail inventory.
• Maintaining stores to standards, including stocking and cleaning.
• Participate in marketing events/promotions.
• Expected to participate in monthly team meetings and weekly Monday meetings to support communication and operational alignment.
• Perform wash, dry, fold services (if applicable to store)
• Other duties are to ensure the overall health and success of the business.

Requirements

• Must have 1 year of customer service experience or mentorship with Laundry-4U.
• Must have experience de-escalating situations.
• Long periods of standing, kneeling, bending, pulling, or frequently carrying objects up to 50lbs throughout the shift.
• Be committed and dedicated to providing exceptional service to customers and support to staff members. 
• Must be available for the day, evening, and overnight shift.
• Must have weekend availability.
• Sales experience is a plus.
• Interviewing experience is a plus.
• Inventory control experience is a plus.
• Experience with CCTV footage is a plus.
• Must have reliable transportation.
• Must be able to work holidays.
• Must be able to be on call.
• Required to work Sunday and Monday
• Weekend availability is required (Saturday and Sunday). 

Education

• High School Diploma or equivalent.

Skills

• Proficient with technology.
• Basic understanding of Microsoft Office.
• Effective communication skills with upper-level management and store level employees.
• Efficient problem-solving skills.
• Efficient time-management skills.
• Interpersonal skills.

Other

•  PTO after meeting 90-day introductory period.
•  90-day performance review.
•  Annual performance review.

Pay

• $12.00/hr - $13.50/hr depending on experience

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

Laundry-4U is a rapidly growing customer service-based brand and we are looking for a qualified candidate to join our leadership.