Performance & Quality Management Manager, OpEx, Shipping Services

The role is part of the Performance & Quality Management team within Operational Excellence in Shipping Services. Working closely with stakeholders across the organization, the team helps strengthen performance, cost leadership, quality, and continuous improvement.

We are looking for a Performance & Quality Management Manager to help further develop our integrated management system, support process mapping and improvement across Shipping, and ensure we maintain our ISO quality certification. You will also play an important role in driving performance and operational improvement initiatives, helping us create more efficient and cost-optimized operations. This includes leading selected initiatives, coordinating workstreams, and bringing stakeholders together to turn improvement opportunities into tangible results.

The position offers a balanced mix of analytical, coordination, and hands-on improvement work in an international and collaborative environment. You will work with colleagues and stakeholders across the organization, with team members based in Oslo, Stockholm, and Seoul, and report to the Senior Manager of Performance & Quality Management.

Main responsibilities and tasks:

Working closely with colleagues and stakeholders across Shipping Services, with a specific focus on:

• ISO, IMS & Quality Management: Support the development, maintenance, and continuous improvement of the Integrated Management System, relevant ISO activities, management reviews, audits, follow-up of findings, and closure of agreed corrective actions. Contribute to an aligned approach to relevant management system standards, including ISO 9001, ISO 14001, and ISO 45001, in collaboration with key internal stakeholders.
• Project Management: Lead or coordinate cross-functional improvement initiatives from scoping and planning through implementation, benefit tracking, and handover. Establish and manage deliverables, milestones, governance, risks, and stakeholder responsibilities, and facilitate workshops and meetings to maintain alignment and momentum.
• Cost Leadership & Cost Optimization: Lead and support cross-functional initiatives to identify cost drivers, reduce inefficiencies, and deliver measurable and sustainable value. Help establish clear baselines, business cases, targets, ownership, and benefit tracking for cost optimization initiatives.
• Data Analysis, KPIs & Reporting: Analyze operational and financial data to identify trends, performance gaps, root causes, and improvement opportunities. Establish and monitor relevant KPIs and provide performance insights and management reporting to support timely, data-driven decision-making.
• Continuous Improvement & Change: Apply continuous improvement methods to understand current performance, identify root causes, improve ways of working, and support the adoption of practical and sustainable improvements. Promote disciplined problem solving, learning, and knowledge sharing across teams.
• Operational Excellence Support: Contribute to initiatives that support the Operational Excellence team in realizing our ambition to drive operational improvements through innovation, digitalization, and systematic management of quality and performance.
  

Qualifications and Experience:

• Bachelor's degree or higher in business, finance, engineering, operations, quality management, or another relevant field.
• Minimum five years of relevant experience from shipping operations, commercial shipping, operational excellence, performance management, quality or process management, business consulting, or a comparable environment.
• Experience in data analysis, KPIs, cost optimization, or improvement initiatives.
• Strong data-driven and analytical mindset with advanced Excel and PowerPoint skills; experience with Power BI, Power Apps, Python, or similar tools is an advantage.
• Experience in project management and in facilitating cross-functional initiatives, workshops, or change activities from analysis through implementation.
• Experience with business process mapping, root-cause analysis, process improvement, and the creation or maintenance of documented ways of working.
• Working knowledge of ISO-based management systems, preferably ISO 9001, with exposure to ISO 14001 and/or ISO 45001. Audit experience is an advantage.
• Good business understanding and the ability to work effectively across functions and cultures.
• Fluent in English, written and spoken.

Personal Attributes

• Proactive and self-driven, taking initiative and responsibility for delivering high-quality outcomes.
• High work capacity and ability to handle periods of high workload and meet deadlines.
• Strong team player who contributes to a positive, collaborative, and high-performing team culture.
• Comfortable taking the lead on specific tasks or workstreams while supporting broader team efforts.
• Able to work independently while maintaining alignment with team goals.
• Excellent interpersonal and communication skills, both written and verbal.
• Structured and pragmatic, with a focus on practical and sustainable solutions.
• Customer / end user focused, ensuring solutions meet business and operational needs.
  

Why Join Us:

• Opportunity to make a tangible contribution to cost competitiveness, operational performance, quality, and sustainable ways of working.
• Work at the intersection of data, business operations, project delivery, and management systems in a global role.
• Collaborate with a dynamic, cross-functional team across Oslo, Stockholm, Seoul, and the wider Shipping Services organization.
• Combine analytical work with project management, stakeholder engagement, and hands-on implementation.
• Help shape a developing Performance & Quality Management agenda and a culture of continuous improvement.

Reporting to: Senior Manager, Performance & Quality Management, Ryan JH Yoon

Location: Oslo. Local contract and terms apply.

Deadline for applying: 4 December

Who We Are

At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.

Our success is built on our people. Rooted in a strong safety culture and guided by our values – We Care, We Challenge, We Commit – we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

Our Commitment to Equal Opportunities and an Inclusive Workplace

At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.