Software Support Clerk

Our client is a well-established and leading organisation within the transport and logistics sector in Malta. They are currently seeking to recruit a Software Support Clerk to join their team.

 

The chosen candidate will provide support to internal customers for internal software systems and process workflows.

 

Key Responsibilities:

• Acting as first line of support to end users on company software.
• Providing support to internal applications.
• Setting up and maintaining users, access permissions, mailboxes etc.
• Installing and configuring Operating Masks for users in different departments.
• Preparing and configuring workflows in line with company processes.
• Assisting staff both in person and online to help resolve issues.
• Ensuring that work is carried out within acceptable timeframes.
• Providing regular status updates to management.

 

Ideal Candidate Profile:

• Experience with computer and peripheral hardware.
• A background in logistics is considered an asset.
• An IT/Computing qualification is preferable.
• Knowledge of Microsoft Office 365.
• Good verbal and written communication skills in both Maltese and English.
• Eager to continuously learn and improve.
• Proactive, takes initiative and demonstrates attention to detail.
• Time management skills, with the ability to perform well under pressure.