Public Service Aide

Salary Range:

$35,346.39 - $74,680.85PUBLIC SERVICE AIDE DISTINGUISHING CHARACTERISTICS OF WORK This classification involves dealing with the public and sworn personnel on a daily basis. Responsible for performing according to well-establish procedures, routine and repetitive clerical tasks, which may require some independent judgment. Assignments are given ordinarily in detail only to new employees and allow for some initiative. The work of employees in this class is such that, after the initial period of training, it is checked only upon completion. Questions or problems other than those of a routine nature are normally referred to a supervisor for decision. ESSENTIAL EXAMPLES OF DUTIES The following illustrates examples of some of the essential duties and responsibilities of the Public Service Aide. There may be other essential functions, not listed below, in order to accomplish the tasks as presented by the Supervisor. • Accurate entering of information on reports taken from the public relative to the reporting of accidents, crimes, disturbances of the peace, suspicious persons, and various other incidents. • Answer telephones in a polite and courteous manner and direct calls to proper division, section, unit or individual. • Be able to file correspondence, forms, reports and other materials. • Sorts and files material alphabetically, numerically, or by other predetermined classifications. • May do typing not requiring the use of the touch system. • Ability to learn law enforcement practices, procedures and methods to be sufficient in answering or redirecting citizens inquiries. • Able to perform a variety of clerical duties including, but not limited to photocopy, filing and report writing. • Ability to communicate effectively with the public by means of the telephone or person-to-person contact. • Ability to learn report writing along with ability to learn the use of a laptop computer. • Ability to learn Records Management Systems (R.M.S) in conjunction with report writing and use of computers. • Ability to maintain effective working relationship with other employees and the public. • Ability to understand and follow oral and written directions. PHYSICAL REQUIREMENTS The following are some of the physical requirements associated with this position. Reasonable accommodation may be made by the City to enable an individual to perform the essential duties/functions of the position. • Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English. • Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines. • Work is performed indoors within a quiet to moderately noisy environment. • Must be able to lift, carry and or push articles weighing up to 20 lbs. MINIMUM REQUIREMENTS • A high school diploma from an accredited school/institution or general education degree (G.E.D) or two years of general work experience may substitute for every year of school, • All applicants must possess a valid Florida driver license, • The ability to deal calmly and effectively with the public, • The ability to speak and write English fluently and speak Spanish fluently, • Must be able to read instructions in English from Police report forms and adequately complete it. Range 16 Created 08/01/2019

The City of Hialeah Human Resources Department is committed to providing employees an exceptional work environment where through hard work, dedication, and equal opportunity for learning and personal development, employees are able to grow, flourish, and make a difference in our community. The Human Resources Department ensures compliance with Federal, State, and local laws, collective bargaining agreements, and City policies, rules and regulations. The City of Hialeah is an equal opportunity employer. There will not be any discrimination or harassment of any kind on account of age, color, race, religion, sexual orientation, national origin, disability, genetic information, marital or familial status, military service or any of the protected categories. The City of Hialeah is a drug and alcohol free employer.