Assessment Support Manager

Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. 

FLSA: Exempt

DEFINITION

Under limited direction, plans, organizes, oversees, coordinates, and reviews the daily functions of assigned division(s) in the Assessor’s Office; provides highly complex and responsible support to assigned management in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Assessor or Assistant Assessor. Exercises direct supervision over supervisory, professional, technical, and/or administrative staff.

CLASS CHARACTERISTICS
This is a mid-management classification responsible for planning, organizing, and reviewing assigned division. Incumbents are responsible for performing diverse, specialized, and complex work involving accountability and decision-making responsibilities, which include developing and implementing policies and procedures for assigned division, program and project management, and reporting. Incumbents serve as a professional-level resource for research, analyses, and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
 

• Plans, manages, and oversees the daily functions, operations,?and activities of assigned division(s) in the Assessor’s Office.
• Participates in developing and directing the implementation of division goals, objectives, work standards, and policies and procedures.?
• Selects, trains, motivates, and directs personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees on performance issues; implements discipline and termination procedures; responds to staff questions and concerns;?works with department management and staff to build and maintain a high performing team environment.?
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures of assigned division; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.?
• Establishes and maintains operational timelines such as assessment roll processing and corrections, and priorities as assigned.
• Oversees various operational functions of the assigned division(s) including the processing of permits from local planning departments, review and processing of transfer documents, examination and processing of legal documents involving technical and complex transfers of title to a wide variety of real property.
• Participates in the preparation of a variety of reports as required by the department, county, or state; verifies and reviews forms, documents, and reports for completeness, accuracy, and conformance with established regulations and procedures; applies departmental policies and procedures in determining completeness of reports, records, and files.
• Researches, analyzes, and reviews legislative proposals and new laws, codes, ordinances, and regulations to determine the impact on policies and procedures; develops recommendations for policy and procedure changes and implements upon approval.
• Consults with staff on appraisal and office-related topics; responds to and answers questions from taxpayers; provides advice and assistance on a variety of subjects.
• Provides customer service to staff, other County departments, and external agencies; receives, processes, and responds to escalated questions, complaints, and requests for information; provides information on processes and procedures; interprets and explains applicable federal, state, and local statutes and regulations; coordinates resolution to problems and issues. 
• Attends meetings, conferences, workshops, and training sessions and reviews publications to remain current on principles, practices, and new developments in the field of assessment.
• Performs related duties as assigned.

 
MINIMUM QUALIFICATIONS
 
Knowledge of:

• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of assigned areas of responsibility.? 
• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. 
• Principles and practices of leadership. 
• Administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards. 
• Applicable federal, state, and local laws, codes, and ordinances relevant to the area(s) of responsibility including property assessment, appraisal, and tax valuation.
• Methods and techniques of analyzing, auditing, and recording property tax assessment transactions.
• Practices and terminology related to real property appraisal. 
• Internal control procedures and guidelines. 
• Principles and procedures of recordkeeping and preparation of reports and correspondence.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Business arithmetic.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:
 

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for assigned division.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques. 
• Respond to and investigate inquires and complaints and prepare an appropriate response. 
• Conduct research, analyze, and interpret data, draw conclusions, and summarize and present information, reports, and data in an effective manner.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the department and the County in meetings with governmental agencies, contractors, vendors, community groups, the public, and various business, professional, regulatory, and legislative organizations. 
• Prepare clear and concise reports, correspondence, and other written material.
• Supervise the establishment and maintenance of a variety of filing, recordkeeping, and tracking systems.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, and procedural, guidelines. 
• Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be:

High school diploma or equivalent GED certificate; and

Four (4) years of progressively responsible experience performing appraisal and assessment work, including three (3) years of experience in a California Assessor’s Office; and two (2) years of supervisory or lead experience. 

Certifications and Licenses:

• A position in the class may require possession of a valid California Driver’s License

PHYSICAL DEMANDS
 

• Mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various County sites; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 50 pounds.
• Vision to read printed materials and a computer screen. 
• Hearing and speech to communicate in person and over the telephone. 
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. 

 
WORKING CONDITIONS
 

• Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. 
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

 
EQUIPMENT AND TOOLS UTILIZED
 

• Equipment utilized includes personal computer, fax machine, cash register, and standard office equipment.

 
Disaster Service Worker
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.