- Location
- Sydney
- Workplace
- Remote
- Type
- Full-time
- Department
- EMEA
- Seniority
- Lead
- Source
- Lever
Description
This is a dual-mandate role that pairs strategic account ownership with deep Workforce Management (WFM) domain expertise. As a Client Advisor, you own the post-sale relationship, adoption, retention and growth of a portfolio of strategic accounts. As TTEC Digital’s WFM domain expert in-region, you are the go-to authority whenever a client is implementing, optimising or scaling a workforce management capability. You may carry profit-and-loss (P&L) accountability for the portfolio and take on leadership in aspects of larger and multiple concurrent client engagements and projects — interpreting complex client business issues and recommending best-practice solutions beyond WFM alone.
This is a remote role for someone based in Australia, Sydney or Melbourne, reporting to the Director, Client Service Desk with some domestic travel to metro and interstate client sites.
TTEC Digital is a leading global customer experience (CX) consulting and technology services firm. This role brings together two capabilities the business is scaling in Australia — trusted-advisor customer success and specialist WFM knowledge — so that our most important clients get both a single accountable relationship owner and credible, hands-on WFM leadership