Front Desk Coordinator

Description

Applications accepted on an ongoing basis until position is filled. 

Front Desk Coordinator

OUR PURPOSE

Marisol Health Inc. operates licensed, fully equipped, medical centers that help women make important decisions about their reproductive health. Marisol Health Inc. also supports spouses, boyfriends, family and friends who are navigating these important decisions alongside the women in their lives, and offers a truly positive experience, in an open and accepting atmosphere.  

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need.  Marisol Health Inc. provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Marisol Health Inc. is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as a welcoming environment for staff, volunteers, and program participants. 

PURPOSE OF POSITION:

A Front Desk Coordinator at Marisol Health:

• Works collaboratively with interdisciplinary team to ensure efficient flow and positive patient experience  
• Greets patients and visitors at reception desk by phone or in-person 
• Answers and manages?telephone calls  
• Proficiency in using electronic medical records (EHR) systems and Microsoft 365 and associated apps  
• Registers and schedules patient appointments using appropriate communication and medical screening techniques  
• Prepares New Patient Registration Forms ensuring accuracy on each form  
• Insurance verification for patients  
• Screening all patients for up-to-date insurance cards and contact information  
• Collecting outstanding balances, copays and time of service payments  
• Reconciles collected payments at end of day 
• Responds to patient requests, including voicemail messages, appointment inquiries, and individuals seeking services from Marisol Health in a timely manner 
• Assists in tracking inventory for needed office and kitchen supplies for clinic  
• Checks mailbox and routes to appropriate person  
• Understanding of and adherence to patient confidentiality laws (HIPAA Compliance) 
• Reviews billing, insurance, and clinic policy information with client.  

Requirements

 QUALIFICATIONS:  

• Compassionate and efficient customer service both over the phone and in-person  
• Professional appearance  
• Strong organizational skills  
• Attention to detail  
• Patient and helpful demeanor  
• Collaborative member of the team 
• Strong verbal and written communication skills  
• Ability to follow verbal and written instructions  
• Ability to handle various tasks and prioritize accordingly  
• Willingness to ask for help and seek guidance when appropriate  
• Receptive to learning  
• Bilingual English/Spanish required 

EDUCATION and/or EXPERIENCE:  

• Associate's degree (AA) or equivalent from accredited two-year college or technical school; and six months to one-year related experience and/or training; or equivalent combination of education and experience.  

PROVIDER ETHICAL AGREEMENT 

Marisol Health strives to provide excellent, evidenced base care that is also morally sound. Providers and staff at Marisol Health have agreed to follow the Ethical and Religious Directives for Catholic Health Care Services as issued by the United States Conference of Catholic Bishops. https://www.usccb.org/resources/ethical-religious-directives-catholic-health-service-sixth-edition-2016-06_0.pdf  

COMPENSATION & BENEFITS:
Salary: $20.00-$22.00 / hour, full-time

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

• Shift is full-time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 
• 15 Paid Holidays annually
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 
• Choice of 2 Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans      and many more benefits. 

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan 

with agency contribution and match. 

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! 

We conduct background checks as part of our hiring process.

Drug-Free Workplace 

Marisol Health serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Marisol Health makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

EEO/AA