Life Safety Order Management Officer

## What you’ll do:

The Project and Order manager is responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.

Project Manager will lead the projects and form the communication channel with customers, prepare project plan and Scope, progress reports & make sure associated project documentation are completed within agreed time. This is to ensure successful delivery of projects in hand from both commercial & technical point of view

"Ensure that projects on hand are delivered within tolerance:

• Time (to project contractual completion date)
• Cost (man hours, materials and other direct costs)
• Quality (first time right)
• Customer satisfaction (Satisfied repeated customer)"

"Maintain the commercial integrity of projects and distribution orders

\- Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity

-Maintaining financial control measures, claim resolution and bonds/letter of credits

-Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination, "

"Project communication:

\- Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.

\- Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing. "

"Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers

You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline"

Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards

Work within the mind frame of continuous improvement philosophy

Work with different function such as Finanace, Customer Service, Supply Chain , Plant…. To ensure smooth execution and deliver on time

Forecast monthly target and make sure to hit the number on monthly basis

SAP knowledge to issue shipping documentation such as PL, PI, Invoice, CN….

Manage active project orders, of varying complexity, scope and timeline

Customer Satisfaction

## Qualifications:

Bachelor Degree or Diploma required with relevance to the job description

"• Bsc. of Electrical Engineering or Manufacturing

• 2 to 3 (change to 3 to 5) years of relevant experience

## Skills:

Familiar with Life Safety Industry / Products: Emergency Lighting and Fire systems.

• Order Management experience is a must.
• Excellent understanding / demonstrated experience in the Order to Cash Cycle
• Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB’s etc.
• Familiar with International trade regulations and compliance requirements
• ETO (Engineered to Order) order management experience.
• Customer and Plants interfacing experience.
• Process oriented with continuous improvement mindset.
• Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
• Customer Centric
• High sense of urgency, proactive approach, and risk assessment
• Capability of understanding of Eaton Business System, processes, laws, rules, and regulations, and QESH standards to the extent applicable.
• Ability to work in a diverse team and diverse customer base.
• Ability to forecast, follow-up and deliver Profit Plan
• Proficient in:

o SAP

o Microsoft office and collaboration applications.

o English language.

• PMP certificate is an asset.
• Logistics, Clearance / Documentation experience is an asset."

Familiar with ME countries borders laws

Highly proficient in Microsoft office applications such as Word, Excel, Powerpoint, and Outlook