IT Help Desk

 

IT Help Desk

Employment Type: Full-Time
Salary: $30,000 – $35,000 annually
Experience Required: Minimum 2 years

Position Summary

We are seeking an IT Help Desk and Desktop Support Technician to provide first-level technical support and ensure the effective operation of computers, workstations, phones, peripherals, and other technology equipment.

The ideal candidate will have hands-on experience supporting users in a fast-paced environment, troubleshooting hardware, software, connectivity, and access-related issues. This role will also support equipment deployment, technology inventory, user access management, and operational readiness for new hires, training sessions, client implementations, and ongoing business operations.

Key Responsibilities

• Prepare, install, configure, and maintain computers, workstations, phones, peripherals, and other technology equipment.
• Provide Level 1 technical support to employees and users.
• Diagnose and troubleshoot hardware, software, operating systems, applications, peripherals, and connectivity issues.
• Document technical incidents, troubleshooting activities, and resolutions accurately.
• Escalate complex technical issues to specialized technology teams when necessary.
• Install and configure operating systems, applications, and related software.
• Support Microsoft 365, network connectivity, telephony systems, and remote-access tools.
• Assist with user account setup, access management, and device security.
• Maintain accurate inventory records for technology equipment, devices, and user access.
• Support technology setup and testing for new hires, training sessions, implementations, and client operations.
• Assist in maintaining reliable technology operations within a continuous-service environment.

Qualifications

• Minimum of 2 years of experience in IT technical support, Help Desk, Desktop Support, or a similar role.
• Hands-on experience installing and configuring computers, operating systems, applications, peripherals, and connectivity.
• Experience supporting environments with at least 50 workstations or users.
• Experience working in a contact center or continuous-service operation is preferred.
• Knowledge and experience with Microsoft 365.
• Familiarity with computer networks and connectivity troubleshooting.
• Experience with telephony systems and remote-access tools is preferred.
• Knowledge of device security and user access administration.
• Experience maintaining IT equipment and technology inventory.
• Strong troubleshooting, documentation, and problem-solving skills.
• Ability to prioritize technical issues and coordinate escalations appropriately.

Preferred Technical Skills

• Help Desk / Desktop Support
• Hardware & Software Troubleshooting
• Microsoft 365
• Windows Operating Systems
• Network Connectivity
• Remote Technical Support
• User Account Management
• Device Security
• Telephony Systems
• IT Asset & Inventory Management